Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Insights Analytics Senior Analyst

Location: Bengaluru-Manyata Tech Park

Business & Team:

CDAO has a vision building a brighter future for all. Using data, analytics and AI. We’re delivering on this by working hand-in-hand with our business colleagues to jointly solve problems with customer centricity and technical innovation, cultivating a world-class team of empowered people, and building technology solutions for the future.

We put the customer at the centre of everything we do and measure our performance against the groups’ external customer satisfaction measures.

Our team is composed of data and Analytics engineers, data scientists, and leaders, who bring in the right mix of skills. We also work very closely with our business and operations colleagues to support these services which are critical to the Australian and Global economy.

Impact & contribution:
The Senior Insights Analyst delivers competitive advantage by identifying events at every touch point in which a customer, prospect or intermediary interacts with CBA, and works with internal business partners to define and deliver engaging and relevant responses to those events.
You are passionate about customers and the opportunity to build trust and customer advocacy through data-driven insights. 

You work with business, technology, Digital channel and Marketing stakeholders to deliver analytics, customer journeys and customer contact decisioning that will transform how the Business Bank engages with customers.

Roles & Responsibilities:

• Lead delivery projects for actionable insights and make strategic and tactical recommendations that highlight opportunities for achieving business goals.
• Influence and contribute to Analytics assessment and planning, maintaining and ensuring alignment with the strategic direction for our analytics services, tools and platforms.
• Proactively seek and champion improvement opportunities to build analytical thinking across the bank.
• Review and perform advanced analysis and design, develop and implement models to help answer business questions.
• Work within a sometimes-ambiguous business environment and help foster a culture of curiosity and ingenuity to solve problems.
• Guide and mentor others on data and analytics techniques.  Probing to uncover what worked well and what additional data/insights could have assisted.
• Work collaboratively with the wider analytics team to provide collective insight for stakeholders.
• Work to technical standards, tooling, policies and guardrails for my Chapter.

Essential Skills:

• The ability to be self-sufficient on complex project and plays the role of technical lead / product owner when required.
• The ability to Identify gaps within the team and proactively seeks opportunity to improve the team.
• The ability to align Chapters and A&I objectives.
• The ability to set and enforce standards across the team.
• Naturally curious and proactive senior analytics professional with deep technical expertise.
• Advanced skills in one or several key Analytical skills such as SQL, SAS, Tableau, Power BI or other data analytical tools
• Advanced analytical skills, able to work with complex data to deliver meaningful, relevant, actionable insights.
• Can correctly analyse and interpret results and apply standard analytical techniques.
• Ability to deliver high quality, accurate and on-time insights and analytics.
• Good problem-solving skills, comfortable working in complex, challenging environments.
• Strong written and presentation skills, comfortable presenting to groups.
•  An ability to master new tools as required.
• Communication and presentation skills.
• Outcome orientated, persistence to challenge the status quo and deliver customer results.
• Minimum 7 years of relevant experience.

Qualifications: Technical degree - B.E. or B.Tech. or equivalent or post-graduation degree in Computer Applications or IT or Business Administration.

Advertising End Date: 27/09/2024