Posted:
9/17/2024, 6:18:26 AM
Location(s):
Columbia, South Carolina, United States ⋅ South Carolina, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Position Purpose
This role is part of an inbound call center and directly helps our customers by responding to inquiries that may be non-routine and require deviation from standard screens, scripts and procedures. Research may be required to resolve these inquiries. Other responsibilities include review and adjudication of claims and/or non-medical appeals, determining whether to return, deny or pay claims while following policies and procedures.
Logistics
This position is full-time (40 hours/week) Monday - Friday in a typical office environment. Employees are required to have the flexibility to work any of our 8-hour shift scheduled during our normal business hours of 7:30 AM EST - 5:00 PM EST. It may be necessary, given the business need, to work occasional overtime and weekends. This role is located at 4101 Percival Road, Columbia SC.
What You'll Do:
To Qualify for This Position, You'll Need:
What We Can Do For You:
You are not alone. We are here to support you:
30 days of classroom and training lab, including
Our comprehensive benefits package includes:
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's more information.
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
Website: https://tdadental.com/
Headquarter Location: Phoenix, Arizona, United States
Employee Count: 101-250
Year Founded: 1995
IPO Status: Private
Industries: Dental ⋅ Health Care ⋅ Health Insurance ⋅ Insurance ⋅ Life Insurance