Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy and ensuring technology solutions comply with applicable system design enterprise standards. Job expectations include advocating and advancing modern and automated practices and promoting exceptional design, engineering and organizational practices.
Responsibilities:
- Provides solution design feedback to Solution II, Development Operations II, and Site Reliability Engineers and manages solution delivery as relevant to teams
- Facilitates solution-driven discussions, leads the design of complex architectural components, and finds creative solutions using knowledge of the domain and operational constraints
- Leads rapid shaping of infrastructure and application architecture to solve for emerging business requirements, ensuring design is flexible and modular
- Designs solutions that are compliant all relevant risk, financial, and compliance polices, and standards
- Manages the application performance in production (application health, resiliency, performance, security, enterprise data management standards, audit exams and reviews)
- Participates in various steering committees for technical and infrastructure service domains
Skills:
- Analytical Thinking
- Collaboration
- Innovative Thinking
- Solution Delivery Process
- Solution Design
- Architecture
- Automation
- Influence
- Risk Management
- Technical Strategy Development
- Adaptability
- Application Development
- Business Acumen
- DevOps Practices
- Production Support
LOB Specific Job Description
Position Summary
Service Design & Delivery engineer oversees delivery of collaboration and productivity solutions at the bank. This role requires technical knowledge and process expertise to introduce or change service effectively and on time. The Service Design & Delivery engineer is responsible to ensure the end-to-end service is delivered with high quality, attention to user experience, proper process, and required controls to meet business requirements and achieve customer satisfaction.
Key Responsibilities:
- Facilitate solution-driven discussions, lead the design of complex architectural components, and find creative solutions using knowledge of the domain and operational constraints.
- Accountable for solution delivery as relevant to their teams.
- Manages a program overall execution health inclusive of program financials, risks, dependencies, and impediments. Connects the dots with other in-flight efforts.
- Responsible for designing solutions that are compliant all relevant risk, financial, and compliance polices, and standards.
- Engage and influence bank and vendor teams to identify and document dependencies; takes ownership of relationship and escalation as required to meet objectives.
- Track risk assessment and mitigation plans to ensure service has proper controls in place before launch.
- Ensure completion of user experience testing, participate, and document as needed.
- Design user migration, communication, and training plans for service introduction and create collateral for users.
- Create methodology to drive adoption and ongoing use of a new service offering.
- Manage demos and pilots, collect feedback, and modify adoption or migration plan as needed.
- Lead operating and support model design and create collateral for service desk and support teams.
- Design service management improvement plans and execute tasks to improve services and reduce issues.
Requirements:
- Demonstrated experience delivering technology solutions.
- Analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required.
- Ability to review, understand, and interpret technology updates for applicability in the environment we support.
- Ability to interact effectively with customers and leadership as needed.
- Ability to handle multiple tasks simultaneously.
- Intermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio.
- 10 years’ experience working on technology initiatives.
- Bachelor’s degree preferred.
Shift:
1st shift (United States of America)
Hours Per Week:
40