Position Summary...

What you'll do...

About Team: 

Our Team - Sam's Club E2E SRE Team

Sam’s Club is our membership warehouse club, the business model that offers our members quality products at an exceptional value unmatched by traditional retail. Sam’s Club offers a highly curated assortment of items, in addition to building and leading technologies and services like Scan & Go, Club Pickup and home delivery service in select markets. Sam’s Club also offers speciality services, including travel, auto buying, pharmacy, optical, hearing aid centres, tire and battery centres and a portfolio of business operations support services.

 

Our team actively monitoring and maintaining the functionality of a SAMS Ecommerce site and Sams Scan and Go application. Quickly resolving technical issues that arise in the live production environment, ensuring seamless customer experience, and collaborating with development teams to identify and implement improvements, often requiring a strong understanding of the ecommerce platform and technical troubleshooting skills. Works on member complaints that comes via call center team.

What you'll do:

• Incident management - Troubleshooting, debugging, and support all member technical issues.
• Utilize analytical skills to analyse logs and provide root cause analysis for incidents.
• Perform real-time monitoring and system performance analysis using tools such as Grafana, Open Observe, Splunk, and App insights.
• Proactive monitoring with alerts
• Ensuring that services are restored quickly when problems occur
• Automate the repeated tasks
• Maintain and enhance the existing bots to perform the support tasks
• Manage and document incidents and service requests using ServiceNow or other ITSM tools.

What you'll bring:

Required Skills:

• Proficient in Java, JSP and Azure platform
• Strong analytical and problem-solving skills, with experience in log analysis and debugging.
• Knowledge of application architecture and understanding of how its components interact.
• Good communication skills to collaborate with cross-functional teams and resolve issues effectively.
• Experience in production support or application support roles.

• Expertise in using Grafana, Open Observe, Splunk, and Dynatrace for monitoring, reporting, and alerting.
• Familiarity with incident management and documentation using Jira and ServiceNow.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
 

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 5 years’ experience in production support, software support, or technical support.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Both software and hardware troubleshooting., Technical support operations, account management, or customer support.

Primary Location...

G, 1, 3, 4, 5 Floor, Building 11, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India