Hypertherm seeks a Technical Service Engineer to join the team!

As a 100% Associate-owned, global leader in providing advanced industrial cutting solutions, Hypertherm offers a collaborative work environment while promoting empowerment and a positive work-life balance. Check out this link to learn more about what it is like to work at Hypertherm as an Associate-Owner. 

The Technical Service Engineer is a direct link between Hypertherm and our customers and channel sales partners who provides timely and accurate technical service support to assist customers with technical and product applications issues.  Service Engineers are integral to ensuring Hypertherm’s position as an industry benchmark for technical services and promotion of our total value proposition to customers.

As a Technical Service Engineer your responsibilities will be:

• Support Hypertherm products for customers through in-house or on-site troubleshooting, consultation or repair to enable system integration, identification of root cause issues, and further customer hands-on knowledge on technical issue resolution.
• Professionally and effectively deliver technical product training to customers covering usage, maintenance and optimization of Hypertherm products to establish and strengthen self-sustaining technical capabilities of customers
• Provide individualized account support to facilitate resolution of account service or application issues and develop a long-term service partnership with target channel partner and end user accounts
• Professionally document all key work activities with a technical problem-solving and knowledge library building mindset 
• Mentor others through on-the-job training, product and process knowledge to foster development of short-term capabilities 

What do you need?

• Fluent in English and Spanish languages spoken and written.
• Ability to travel 100% of the time, interacting in-person with technology and people to drive partner success.
• The ideal candidate will have a bachelor’s degree in an engineering discipline.
• 5+ years of experience with industrial cutting equipment (plasma, waterjet, laser, oxyfuel) in a technical service or related field. 

• Expertise in the areas of automation, drives and motors, networking/IT, industrial programming and CNC machine code, or applications engineering is highly desired. 
• SolidWorks, Inventor, or other 3D drawing software experience.

• A high level of self-drive, excitement in learning new technologies, and a strong desire to excel in a customer-facing environment are critical.

Why join Hypertherm Associates?  

• Collaborative, 100% employee-owned culture  
• Profit-Sharing and Employee Stock Ownership (ESOP)  

• 2 days/year paid Community Service Time  
• Strong commitment to Environmental Stewardship  
• Stable, growing organization with a no-layoff philosophy

At Hypertherm Associates, we are committed to building a diverse, inclusive, flexible, and collaborative environment. If our mission resonates with you, but you don’t meet all posted requirements, we encourage you to still apply.  We will evaluate your application materials and may suggest alternative roles that better leverage your strengths and talents.  For positions with multiple levels, we will evaluate your prior experience to determine the level within our organization you are best aligned based upon the job applying.

CURRENT ASSOCIATES OR TEMPORARY ASSOCIATES: Please apply via your internal Workday career account.