Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and promptly addressing any issues that arise to maintain system reliability and performance. Collaboration with various teams to coordinate operational activities and support service continuity is a key aspect of the daily routine, along with documenting processes and contributing to improvements in operational workflows.

Key Competencies
Messaging Administration
Collaboration Technologies
Microsoft 365 Administration
Exchange Management
Conferencing & MTR Support
Automation & Scripting
IT Service Management
Communication & Collaboration

Roles & Responsibilities:
Administer and support enterprise messaging environments including:
o Microsoft Exchange On-Premise
o Exchange Online
Manage and support Microsoft 365 collaboration platforms and services.
Administer and support Microsoft Teams Rooms (MTR) and conferencing infrastructure.
Configure and troubleshoot mail flow, connectors, mailbox management, transport rules, and messaging security.
Support Microsoft Teams, SharePoint Online, OneDrive, and related M365 services.
Manage conferencing devices, meeting room technologies, and collaboration platforms.
Develop and maintain automation scripts using PowerShell.
Support automation and orchestration initiatives using Ansible.
Monitor end-user experience and collaboration platform performance using Nexthink.
Perform troubleshooting for messaging, collaboration, and conferencing-related issues.
Support migration, upgrade, and transformation projects related to M365 and Exchange.
Ensure adherence to ITIL processes including Incident, Change, Problem, and Service Request Management.
Create and maintain technical documentation, SOPs, and operational runbooks.
Collaborate with infrastructure, security, network, and service delivery teams.
Participate in governance calls, technical reviews, and client discussions.




Professional & Technical Skills:
Process & Service Management
Strong understanding of ITIL processes and IT service management practices.
Soft Skills
Good verbal and written communication skills.
Strong troubleshooting and analytical abilities.
Ability to work independently and collaboratively within teams.
Good stakeholder and customer interaction skills.
Strong hands-on experience in:
Microsoft 365 (M365 Suite)
Exchange On-Premise
Exchange Online
Microsoft Teams Rooms (MTR)
PowerShell scripting
Ansible
Nexthink
Good understanding of:
Microsoft Teams administration
OneDrive for Business
Mail flow and messaging security
Hybrid Exchange environments
M365 administration and licensing
Collaboration and conferencing technologies
Identity and authentication concepts



Additional Information:
Bachelor s Degree in Computer Science, Information Technology, Engineering, or related field.

Preferred Certifications
Microsoft Endpoint Administrator Certifications
Microsoft Intune Certifications
AdminStudio Certifications
ITIL Foundation Certification

Preferred Experience
Experience supporting enterprise-scale application packaging environments.
Exposure to Windows migration and modernization projects.
Experience with automation and self-healing deployment solutions.
Knowledge of cloud-based application deployment methodologies.
- The candidate should have minimum 2 years of experience in Unified Communication and Collaboration Operations.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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