The EDGE Account Development Manager is at the heart of the EDGE Sales business. We assist customers throughout their market research project lifecycle, and help them unlock the most value from our data products and bespoke market research services. We understand their goals and, as trusted advisors, help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for skilled, caring, and scrappy individuals to join our team and have a huge impact on EDGE customer retention and expansion.
Whether you’re speaking with a product insights manager, a tenured professor, or a chief marketing officer, you will find success by ensuring that EDGE fulfills its brand promise to the customers by delivering impactful insights. If you couple that customer obsession with a growth and expansion mindset, you will effectively help renew the EDGE customer base (both its Data Products and Research Services) and proactively recommend both of those. Additionally, you will do the following:
- Focus on delivering value to the customer
- Have a Customer Obsessed and One Team mindset. This means responding quickly to customer and Account Executive inquiries.
- Continuously stay up to date on the new EDGE Data and Research Services offerings
- Have a deep understanding of the buyer personas in the market research insights space
- Effectively communicate our differentiation and value proposition
- Collaboratively work with Sales and Delivery EDGE team members
- Maintain a growth mindset that is focused on personal development
How You'll Grow
Develop Expertise in Cutting-Edge Research Technologies:
- Gain deep knowledge of the latest research methodologies and tools, positioning yourself as an expert who can offer valuable guidance to customers.
- Stay updated with industry trends and advancements, continuously expanding your skill set.
Enhance Your Problem-Solving Skills:
- Tackle complex research challenges and develop creative solutions (inclusive of EDGE’s new data solution) that address diverse customer needs.
- Improve your analytical thinking and strategic planning abilities by working on a variety of projects.
Build Strong Client Relationships:
- Cultivate long-term relationships with leading professionals across multiple industries, enhancing your networking and interpersonal skills.
- Learn to anticipate customer needs and deliver personalized, high-impact recommendations.
Drive Customer Success and Retention:
- Play a key role in renewing and expanding the EDGE customer base, contributing directly to the growth and success of the business.
- Develop strategies to maximize customer satisfaction and loyalty, ensuring long-term engagement with Qualtrics EDGE.
Collaborate with Cross-Functional Teams:
- Work closely with product development, marketing, and sales teams to deliver comprehensive solutions that meet customer expectations.
- Gain insights into different aspects of the business, fostering a holistic understanding of how various departments contribute to overall success.
Things You'll Do
- Serve as the long-term EDGE customer relationship manager and product expert to mature, renew, and expand the EDGE Data offering and research programs throughout the life of the partnership.
- Work with customers to define and document stakeholder’s business requirements, understand key business challenges and develop the customer’s vision into a value-based solution.
- Execute end-to-end inbound research requests: from scoping, cross-/up-selling additional data products and services, to handing off to a Project/Research Manager, to project follow-up & subsequent program expansion.
- Provide polished and timely client communication and responsive follow-through on all non-fielding issues, actions, and escalations.
- Partner closely with EDGE Account Executives to build account plans and strategies to accelerate growth and EDGE maturation.
- Partner closely with EDGE Delivery to ensure what you have recommended to the customer is leading to the right insights and impact.
- Prepare content that educates users on how to fully utilize the EDGE Data solution and understand what to expect from our product roadmap.
- Plan, negotiate, and execute both the EDGE Data & Services Retainer renewal strategy through informal account management & constant AE collaboration.
What We're Looking For On Your Resume
- Bachelor’s degree with 3-5 years of experience in Market Research or experience in management consulting, CX, CS or technical account management role.
- Track record of success in building customer relationships at multiple levels of a clients’ organization.
- Proven experience leveraging industry best practices, program operationalization, insight driven suggestions to mature Customer facing programs.
- Technical understanding of data integrations.
- Experience with data analytics & visualizations.
- Strong communication skills including written, analytical, presentation and verbal (English- Must, Foreign Languages- Plus) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices.
- Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter.
- Passion for solving customer challenges coupled with a commitment to customer experience and satisfaction.
- Ability to properly explain technical tasks to non-technical stakeholders
- Ability to multi-task as he/she will be expected to work on multiple engagements/initiatives simultaneously.
- Willingness to travel up to 20% or as customer requires (dependent on role we’re hiring for).
What You Should Know About This Team
- You’ll discover that collaboration is a deeply ingrained tenet found at the heart of the EDGE Success Team. Your teammates and cross-functional partners will be your largest asset as you work together to maximize outcomes for our customers.
- This team will be focused on supporting our financial services and healthcare customers.
- Culture is crucial for us; we want you to be in a place where you enjoy your day to day and thrive against the challenges that come with it. Proactiveness and willingness to learn are a must. You will find that empathy and kindness are our “secret-sauce” for a high-performing team.
Our Team's Favorite Perks and Benefits
- Frequent SPIFs (sales performance incentive funds) are offered to earn extra money on top of your compensation package.
- Monthly Wellness Bonus: Every quarter you will receive $300 or $1,200 annually to use on a wide variety of wellness benefits. (Ex: monthly gym pass, athletic clothing, massages, camping gear, financial planner, etc).
- 30 paid days off: 15 PTO, 5 personal days, and 10 Holiday closures (You may be expected to work on holidays or weekends in exchange for future time off).
- Qualtrics Experience Program - $1800 for an experience of your choosing (eligible after one year).
- 401k match program.
- Medical Benefits: Healthcare, Vision, Parental Leave, Dental, and more.
- Free lunch, snacks, drinks, massage chairs, table tennis, an onsite gym, and more.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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