Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures, Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have Skills : Network Infrastructures, Enterprise Network Operations Key Responsibilities : A: Provide Tier 2 Network Operations support during operational incidents B: Maintains current network infrastructure and leverages the manufacturer for advanced support C: Maintains high network availability for redundancy and resilience D: Understands and accounts for peak load; manage peak load events E: Follows Standard Operating Procedures SOPs for operational efficiency F: Optimizes, implements, and monitors network performance G: Maintains and reacts to Enterprise-grade network monitoring Technical Experience : A: Should have 4 to 6 years experience in the deployment of network equipment for new office build outs, domestically and internationally B: Assists in the deployment of WAN circuits, including MPLS VPNs and P2P/IPsec circuits C: Knowledge of TCP/IP, EIGRP, OSPF, BGP, MPLS and L2 technologies D: Knowledge of Nexus 7K, 5K, 3K 2K Data Center Switches E: Proficient at troubleshooting L2/L3 issues for LAN, WAN WLAN F: WAN Optimization knowledge Professional Attributes : A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision Educational Qualification: A: 15 years of full-time education Additional Info : A: Should be open to work in shifts

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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