Manager of Membership Policy 

What you'll do 
Walmart+ is a membership program that brings together valuable in-store and digital benefits like no other retailer can. Walmart+ helps our members save time & money, with membership benefits like Free Store Delivery, Free Shipping with no order minimum, Paramount+ streaming, Mobile Scan & Go in-store, Early Access to Deals, Walmart+ Item Rewards, In-Home add on, Partner Exclusive Offers, and member prices on fuel.  

We are looking for an experienced Manager of Membership Policy to join the Walmart+ Business and Operations and Strategy team to develop scalable, frameworks, policy, and governance to the membership program.  The Manager will work with key stakeholders in legal, compliance and Business to ensure that we’re taking consistent policy and policy enforcement approaches to key issues around our membership program. Issues including but not limited to 1) Membership eligibility 2) Benefit eligibility. 

The Manager of Membership Policy will be responsible for drafting new and updating existing Walmart+ Membership policies, particularly as it pertains to fraud and abuse of the platform. The individual is expected to work with cross functional teams to create, modify, and ratify policy and enforcement requirements. They will also be responsible for all internal and external communication for new and updated policies – including messaging in partnership with legal and product marketing. 

You’ll wow us if…  

• You demonstrate the ability to work in gray areas, deconstruct ambiguity and a self-starter who is able navigate challenges with minimal direction 

• You are someone who can develop policy, operationalize policy enforcement processes, and monitor areas of policy performance for continuous improvement. 

• You have deep experience working in a cross functional environment, often in complex organizational matrices. 

• You display an ability to operate comfortably with ambiguity and execute, while handling multiple projects at a time. 

• You have excellent communication and interpersonal skills to collaborate and communicate at the level of detail depending on the audience. 

• You are structured in your thought process and can provide clear and concise communication to relevant stakeholders. 

• You’re someone who biases towards action 

• You have strong analytical skills to interpret insights coming from various initiatives and have a mindset for continuous learning and improvement. 

• You’re stimulated by challenges and are ready to engage at Fortune 1 scale. 

Minimum Qualifications 

• Bachelor's degree AND 2 years’ experience in Trust and Safety, Content Moderation, Policy Operations OR 6 years+ experience in Operations Management or related area 

• Experience working with Product and Engineering, as well as Business Development teams, on embedding policy principles within developing products and programs.  

• Ability to travel when business needs require (<25%, often with multi night stay) 

Preferred Qualifications 

• Experience working in developing policies and mitigation strategies for fraud, abuse and scam prevention, platform manipulation. 

• Experience in risk management, policy development AND fraud and abuse mitigation capabilities 

• 2+ years working in a Trust and Safety function for a technology-based company.