Scheduled Hours

40

Position Summary

Position oversees the daily activities of the clinical support services, supervises clinical support staff, oversees personnel matters, and acts as liaison between the clinical support and division/department business staff through sound business and optimal staffing practices.

Job Description

Primary Duties & Responsibilities

• Supervises a team of three or more clinical support personnel, including but not limited to clinical support specialists, transcriptionists and pre-certification coordinators.
• Oversees all business activities of the clinical consult office, facilitating the creation and implementation of policy and procedure, office practices, clinical flow patterns and assists in the budgeting process.
• Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling and makes salary recommendations.
• Assists with training and with maintenance of staff certifications and compliance, including but not limited to HIPAA and Environmental Health & Safety.
• Provides direction and evaluations of clinical support staff.
• Maintains job descriptions for clinical support positions, assists in the interview and selection of employees, facilitates resolution of personnel problems, manages staff scheduling and acts as a liaison and advocate for all consult office employees.
• Maintains all policy and procedure manuals, financial and various business records and personnel documents.
• Generates and distributes various reports such as monthly quality assurance reports, case volumes, workflow analysis and other reports requested.
• Oversees the purchasing of small equipment and supplies, including the business and clinical areas.
• Conducts regularly scheduled staff meetings, supervisor meetings and attends clinical support meetings as requested.
• Manages clinical support quality assurance programs, fields and formally addresses customer complaints and develops solutions to reported problems.
• Researches and recommends new methods and procedures to improve current clinical support service capabilities, quality and standards.
• Identifies inefficient workflows, develops and proposes solutions to increase efficiency and effectiveness.
• Assists appropriate personnel in the creation, implementation and maintenance of various databases and maintains financial database for the consult service.
• Assists with strategic planning and generation of business plans.

Preferred Qualifications

• Demonstrated communication organization, leadership and interpersonal skills.
• Working knowledge of accounting, finance, personnel, basic office skills, office systems and abilities in understanding strategic planning.

Required Qualifications

Associate’s degree in business administration or a related field plus two years of experience in a health care office setting, including at least one year of supervisory experience, or an equivalent combination of education and experience totaling four years.

Grade

C09-H

Salary Range

$22.78 - $34.21 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.