Location: Athens

YOUR DAILY ADVENTURES WILL INCLUDE:

• Deliver high-quality support via our emails, chats and calls support platform
• Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences
• Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product 
• Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)

Our Tools: Google Suite | Microsoft Office | Zendesk

TO BE SUCCESSFUL IN THIS ROLE:

• Initial experience in customer support is required
• The ability to speak, read and write English and German (mandatory), any other language is a plus - Please submit your application in English
• Good problem solving and active listening skills
• Ability to multitask and perform effectively under pressure
• Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

*in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.