Driver Services Associate
Posted:
12/11/2024, 10:17:06 PM
Location(s):
Community of Madrid, Spain ⋅ Madrid, Community of Madrid, Spain
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Location: Madrid
FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.
This exciting customer-facing role assisting the Operations Manager aims to develop, manage & build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are offering the best quality of service possible by identifying, proposing new ideas and actioning a variety of driver behaviours. You will strive to deliver a superior level of service to drivers using the FREE NOW App, so they in turn can provide a superior level of service to our passengers.
Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Driver Services Associates who strive for excellence and like to have fun. Are you ready for your next ride?
YOUR DAILY ADVENTURES WILL INCLUDE:
- Being the first point of contact for drivers and delivering excellent and personalised support to new and existing drivers through calls and face to face visits.
- Onboarding drivers, including ones with zero emission vehicles, ensuring accuracy and an excellent level of face to face service.
- Collaborating across departments to generate interest FREENOW strategy amongst our existing driver base.
- Enabling successful performance through driver engagement campaigns
- Supporting in additional projects including follow up of driver quality, engagement and acquisition, deployment of on car advertisement, driver app improvement & bug reporting, testing and competitor research & market share analysis.
Our Tools/Core Competences: ZenDesk | Calendly | JotForm | Workday | Slack | GSuite
TO BE SUCCESSFUL IN THIS ROLE:
- 6 months or 1 year experience in an operational or customer facing role. Experience in the ride-hailing industry is a bonus.
- You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together.
- Excellent customer service & organisational skills, eye for detail and problem-solving mindset.
- Proactive, personable, confident and able to deal with an array of different characters and tailor your communication accordingly.
- Being comfortable working with datasets & making data driven decisions.
- Excellent level of written and verbal communication skills in Spanish and English.
BENEFITS & PERKS IN A NUTSHELL:
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Plus more local benefits depending on your work location! |
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:
FREE NOW
Website: https://free-now.com/
Headquarter Location: Hamburg, Hamburg, Germany
Employee Count: 1001-5000
Year Founded: 2009
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Apps ⋅ Mobile ⋅ Ride Sharing ⋅ Software ⋅ Transportation