ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Purpose of the Role:
Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people.
Description of the role:
A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
• Order punching -placing orders which are received on calls / mails or on whats app
• Order follow ups end to end responsibility -Ensuring delivery is timely done by checking
the reports on timely basis & tracking of deliveries through portals.
• Support for marketing & administrative tasks if any .
• Tele calling through CTI portal .
• Aggressive follow ups with all internal stakeholders so that customer can get the
deliveries on time .
• Proactive approach

 

• Education – Graduation .
• • Excellent Communication skills
• • Experience – 3years minimum in customer care department (serving customers as
• front liner)
• • Flexible on Sunday/Public holidays & shift workings .

Your ZEISS Recruiting Team:

Itishree Pani