Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
Respond to day-to-day operational requests including, tracking of shipments, ETA of deliveries, resolving delayed shipments, scheduling special pick-ups and deliveries per commercial teams' request
Coordinate and schedule the final delivery of products taking into account cost, service level requirements, and delivery requirements from customers and commercial teams
Ensure a high level of Customer Service by providing timely responses to daily inquiries to the Logistics inbox related to the status of deliveries, pick-ups etc
Communicate directly with internal teams, sales reps and carriers/couriers to manage final delivery revisions and/or special instructions
Coordinate directly with 3PL service providers to manage / control off-site capital inventory
Assist with the inbound and outbound freight costs and implementation of freight cost reduction initiatives
Assist with all Logistics/Customs related escalations
What you need
Required:
Excellent interpersonal and communication skills
Very organized and highly detail-oriented -
Knowledge of Microsoft Office programs including Excel, VBA, Power BI (similar tools)
Preferred:
University degree highly preferred; or in lieu of a degree, 6 years of equivalent experience in logistics or a related area will be considered, in addition to the requirement below
Experience in international trade area
CITT designation Similar work experience related to the specific functions above is an asset