Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis.

Job Specific

• Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance
• Sets up assigned station with all required supplies, "Mis en Place"
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guests so as to enhance the dining experience
• Records all aspects of guests order accurately and enters guest orders into POS terminal
• Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal
• Monitors preparation of individual courses to ensure proper flow
• Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered
• Serves all food and beverage items professionally, according to Loews Standards
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Prepares and presents accurate, complete guest check
• Collects monies due and or applies charges to guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Performs all side work duties as assigned by manager/supervisor
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School diploma or equivalent
• One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment
• Thorough knowledge of food terminology, food service techniques and sanitation standards
• Exceptional guest service skills
• Basic computer skills
• Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays