Job Summary:

Location: Manchester, UK
Division: Ticketmaster UK
Reports to: Senior Client Dispatch Coordinator
Contract Terms: Permanent, 35 hours per week (shift pattern between Mon – Sun, 8 am - 8 pm)

THE TEAM

The Fulfilment department is responsible for the delivery of customers ticket, whether that be by post or mobile delivery or ensuring the receipt of a Print at Home ticket.  The department is responsible for all aspects, including Ticket Map design and creation, liaising with venues and promoters to ensure timely delivery and all administration surrounding ticket dispatch.

THE JOB

Ticketmaster is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

The Dispatch Co-Ordinator will manage the process of preparing tickets to be printed and dispatched; liaising with clients, Account Managers and the Fulfilment Department to ensure it is done in a timely and efficient manner.  The role will be judged on the average amount of days before an event we are dispatching tickets and the percentage of tickets dispatcher under 3 weeks before the event.

The role will require you to embrace the Customer Experience strategy; challenge the norm on a regular basis and be comfortable and confident to question and amend processes, procedures and ways of working to deliver better results.

WHAT YOU WILL BE DOING

• Create and distribute an accurate business update daily on progress with ticket dispatch.
• Monitor the Mobile Ticket Report daily, checking all mobile events within 2/3 weeks of the event date and ensuring that the event has TICKETDELAY removed.  Any event with DELAY enabled is to be proofed and checked and DELAY removed.  Highlighting any issues to the relevant client account management teams.
• Assist with events on A4 Stock and Thermal stock by:
• Matching host event fields to match map layout.
• Creating or liaising with SMEs to create bespoke thermal stock maps/A4 templates if needed
• Requesting proofs with the print room, facilitating amends on host events if required and achieving sign-off with the client.
• Assist with Print At Home (PAH) events by:  
• Matching host event fields to template or request bespoke template from the content team.
• Providing the client with ad space dimensions/ format guidelines, securing artwork and submitting to the content team for bespoke template
• Creating test accounts to generate TF tickets for proofing and signing off TF proof with the client
• Amending host events to remove TF delay & running the VR program through all delayed accounts to allow delivery of TF tickets.
• Manage all EVENTFLOW by:
• Setting up and maintaining stock categories/descriptions/alternative print runs
• Managing ATP status ON/OFF to add events to ATP run when approved or hold back if suspended.

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

• Experience in a role where attention to detail and accuracy were vital.
• Experience Microsoft Office Excel.
• Experience working with Host, EventFlow and other Ticketmaster applications.
• Familiarity with Company Policy and Procedure.

YOU (BEHAVIOURAL REQUIREMENTS)

The following attributes determine how the role will be carried out and are required to be a success:

• Ability to communicate clearly and precisely in written or verbal form.
• Maintains working relationships to promote a positive and friendly culture.
• Excellent time management and organisational skills.
• Understanding of Customer Experience and the impact of dispatch on this.
• Ability to analyse and solve problems.
• Ability to work under pressure to meet deadlines.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. 

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.  

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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