Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• This individual will have a wide range of responsibilities as part of a team responsible for identifying risk in the Marketing universe and driving strategies to manage it. This person will also liaison to the enterprise-wide Legal, Compliance and Corporate Risk functions. This person will develop business-unit specific approaches and ensure accurate and timely implementation across all risk management disciplines and all areas in the Marketing organization. This individual will direct the business compliance and operational risk/control activities within marketing which may include risk assessment, controls, procedure documentation, process design, control workflow/systems, reporting, testing, remediation and third party management. This includes education and training for business partners to ensure compliance with and implementation of all U.S. federal and state rules, regulations and regulatory trends. This individual will evaluate current operations across all Marketing business units to identify areas for enhancements and work with business partners to implement these processes. It will be this person's directive to understand how legal, technology and business process changes are implemented within each business units and evaluate potential impacts.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Risk and Control Management. Provide education and monitor Marketing employees on requirements of company policies and standards related to risk and control ownership, the development and execution of new products and services and control testing.  Development and implementation of job aids and tools to facilitate efficient completion of policy and standard requirements.  Ensure effective identification and implementation of controls to manage operational, financial and compliance risks.  Act as subject matter expert on efficient processes to maintain an accurate library of Marketing’s risks and controls. Manage independent post-launch oversight of initiatives and report results to Marketing executive management. Oversee timely completion of control design reviews and compliance risk assessments     o Monitor the risk and control environment for weaknesses and identify solutions to improve the effectiveness and efficiency of controls.  Oversee timely completion of annual control testing (BUTM) plan.

• Risk Analysis and Reporting. Provides education and monitor Marketing employees on the requirements of company policies and standards related to Risk Reporting, Operational Risk Events, Root Cause Analysis, Consumer Complaints and Issues Management. Oversee development and implementation of job aids and tools to facilitate efficient completion of policy and standard requirements. Manage timely, accurate creation and distribution of OREs, complaints data and monthly risk reports; discuss results with DFS Sr. Leadership.  Oversee timely completion of consumer remediation projects. Ensure a detailed escalation plan is in place for risk issues and leveraged when necessary.

• Oversight. Assist Sr. Manager or Director with oversight of larger team via periodic coaching and review of work for employees.

• Project Management. Complete complex projects in the areas of Exam Management, Control Workflow and Standardization Solutions, Business Continuity Planning, Corporate and Departmental Continuous Improvement. Develop, implement and administer control standardization and workflow solutions.  Develop continuous monitoring exception reports for critical business processes.
   

Qualifications You’ll Need
The Basics

• Bachelors degree in Business Administration and Management, Marketing, or related field.

• 6+ years of experience in Financial services, Marketing, Compliance, Internal Audit Operations or Vendor Management areas or related.

• In Lieu of Education, 10+ years of experience in Financial services, Marketing, Compliance, Internal Audit Operations or Vendor Management areas or related.

​Physical and Cognitive Requirements

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• Computer Science or Statistical experience.

• Proficient in Tableau, Power Query/BI. Power Automate, SharePoint, SQL, and Excel.

• Skilled in developing reports and dashboards using Service Now and Jira.

• Experience optimizing workflows, enhancing efficiency, and streamlining processes for improved productivity.

• Skilled in generating reports from diverse data sources, with expertise in data mining and analysis to extract meaningful insights. Proficient in synthesizing and summarizing key findings, defining actionable steps, and effectively communicating the data's story for impactful decision-making.

• Six Sigma Black Belt Certification/Lean.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Nov-13-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.