Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

What you will do:

Provides complex customer service support to the organization by obtaining, analyzing and verifying the accuracy of domestic and international order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Proactively maintains relationships with key customers and regional sales team. Go-to person for Customer Service Manager.

How you will do it:

• Provides all customer service functions including order processing, order expediting-domestic and international, proof of delivery, invoice adjustments, and warranty claims.
• Responds to customer calls and emails requiring a thorough knowledge of products, availability and the ordering process. Coordinates activities and relays information between the customer, factory, and sales teams to ensure customer satisfaction.
• Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies.
• Actively participates in Company initiatives, and proactively identifies workflow inefficiencies, provides suggestions/ideas to improve process/procedures, and works with management to implement/deploy changes or enhancements
• Creates and maintains Standard Work Documentation of Internal Processes.
• Responsible for own development, commits to learning and growth by leveraging feedback, coaching, and an individual development plan.
• Research unusual requests to determine alternate solutions to complex customer problems. Provides customers with details of options available and expedites requests to meet stated requirements.
• Able to lead peers through process and culture changes.
• Establishes and maintains good working relationships with internal departments to ensure consistent service delivery.
• Audits activity reports and identifies, researches and resolves individual problems.
• Recommends exceptions to procedure based on customer needs and related response with regard to order priority, credits and billings.
• Collaborates with other internal / external resources when the need arises to meet customer needs and capitalize on opportunities.
• Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems.
• Assists in team cross training responsibilities.

What we look for:

• Bachelor’s degree
• 8-10 years customer service and sales experience
• 3-5 years of International Shipping Support/Documentation
• HVAC Industry
• Excellent organizational and time management skills.
• Self-Motivated-demonstrated ability to work independently and use good judgment
• Strong sense of customer service and meticulous attention to detail
• Good analytical, problem solving and troubleshooting skills
• Advanced PC Skills
• Excellent written and verbal communication skills, with the ability to communicate effectively.
• Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development
• Polished de-escalation skills
• Professional in appearance, attitude and action

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.