Director, Seller Experience Business Ops

Posted:
9/23/2024, 12:32:03 AM

Location(s):
New York, New York, United States ⋅ New York, United States ⋅ Quezon City, Metro Manila, Philippines ⋅ Metro Manila, Philippines

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Business & Strategy

Workplace Type:
Remote

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The Selling Experience team builds world-class business and consumer seller experiences on eBay. We are building awesome products and experiences that bring more customers to eBay and help our sellers scale their businesses to the next level. We are looking for a seasoned and versatile leader as chief of staff to join our team and help us make a big impact on millions of sellers around the world!


From day one, the chief of staff will have an immediate impact on our productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives between eBay teams. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.

What you will accomplish:

  • Work with and/or lead cross-functional teams for Seller Experience including budget allocations with finance teams and contract discussions for the alternate workforce

  • Act as a primary consultant to the Seller Experience Vice President, heavily involved in strategy, planning, and operations

  • Align company calendar for Seller Experience and ensure deadlines are being met

  • Establish business operating rhythms

  • Assist with internal communication, meeting with HR leaders and attending to staff needs, ensuring any problems are resolved

  • Keep Seller Experience VP abreast on current company climate (employee feedbacks, project statuses, new proposals, etc.)

  • Work with team leaders and present to senior executives

  • Build strong relationships with employees and oversee their progress, noting any issues or successes

  • Help coordinate business-wide procedures and work to improve existing processes for maximum clarity, efficiency, and success

  • Organize and coordinate staff functions and activities such as Hackweek, eBay Upfront with our customers, townhall, all-hands, employee offsites, etc.

  • Attend executive meetings and deliver progress reports

What you will bring:

  • Excellent oral and written communication skills

  • Experience in consulting and operations

  • Strong interpersonal skills and a knack for productive collaboration across varying departments

  • Detail-oriented and data-driven

  • Able to successfully organize, lead and direct large teams of people

  • Possess an encouraging, can-do attitude

  • Effective manager

  • Impeccable time management and multi-tasking skills

  • Business-minded and a strategic planner

  • Proven problem solver who can make clear-headed decisions while under pressure

  • Ability to analyze and compile large sets of data and present effective reports

  • Highly experienced with project coordinating and management

  • Self-motivated and self-sufficient

  • Bachelor’s degree in Business Management or related field; MBA preferred

  • 10+ years’ experience in a leadership/management role

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$160,400 - $254,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

 

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