Project Role : Customer Service Representative
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Sales Enablement
Good to have skills : Sales and Channel Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. Your day will involve assisting customers with their concerns and ensuring their satisfaction with our services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist customers in resolving their issues and answering queries. - Maintain a high level of customer satisfaction through effective communication. - Collaborate with team members to address complex customer problems. - Identify opportunities for process improvement to enhance customer experience. - Provide feedback to management on customer trends and issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Sales Enablement. - Good To Have Skills: Experience with Sales and Channel Management. - Strong understanding of sales strategies and techniques. - Ability to effectively communicate and build relationships with customers. - Knowledge of CRM systems and tools for customer management. Additional Information: - The candidate should have a minimum of 3 years of experience in Sales Enablement. - This position is based at our Kolkata office. - A 15 years full-time education is required.

15 years full time education

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