STRS Ohio, STRS

The State Teachers Retirement System of Ohio (STRS Ohio) is seeking an Information Technology, Student (ITS Service Desk) to join the ITS Service Center team.

Established in 1920 and serving Ohio’s educators, STRS Ohio is one of the nation’s largest retirement systems, serving over 550,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.3 billion in assets as of June 30, 2025, and paying more than $7 billion in benefits annually.

At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.

Compensation:

$25.00/ hr.

Work Schedule:

25-29 hrs. per week based on school schedule.

General Summary:

Under the direction of the supervisor, Client Services, perform general tasks aiding in the ongoing support for the ITS Service Center.

Summary of Responsibilities:

• Assist with walk-in, telephone calls or web-based consulting and tier one troubleshooting for both hardware and software.

• Under guidance of the supervisor, Client Services, or service center technicians, assist with inquiries from all of the above sources, establish record with details of technical issue and assign or route calls using incident management software.

• Analyze, troubleshoot (e.g., identify hardware conflicts; manage memory allocation; determine performance issues using system tools), complete various State Teachers Retirement System of Ohio (STRS Ohio) application configurations, and resolve customer issues and inquiries with precise information following defined departmental procedures. Follow up with customer(s) to ensure complete satisfaction and closure.  If resolution is not achievable, provide sufficient information to tier two support with supervisor guidance.

• Review daily tasks, customer follow up and overall workload with Service Desk team member(s) or supervisor to establish a strategic approach to ensure workload is monitored and contained on a daily.

• Follow established procedures for hardware, software, system, and customer support. Review and update existing documentation as defined by supervisor.

• Assist with managing ITS assets to accurately account for asset movement following STRS Ohio standards.

• Maintain professional and technical knowledge by reviewing daily reports and monitoring production status.

The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of associates under supervision.

Summary of Qualifications:

• College student currently pursuing a career in computer science or a business-related field   preferred.

• Previous work experience preferred.

• Proven experience with PCs, peripherals and Windows-based operating system required.

• Proven experience with desktop productivity applications such as MS Office and MS Windows required.

• Ability to work with and preserve confidential information required.

• Above-average oral and written communication skills required.

• Interpersonal skills necessary to deal effectively and courteously with internal and external contacts.

• Above-average organizational skills and a high degree of accuracy and attention to detail required.

• Proven ability to operate Microsoft Office programs and standard office equipment required.

• Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision required.

• Considerable standing, walking, bending, and ability to lift objects weighing up to 75 pounds required.

• Excellent work record of attendance, punctuality, and the ability to maintain a flexible work schedule to meet business needs. Occasional evening, weekend and non-regular work hours may be required.

Equal Employment Opportunity Employer Statement

State Teachers Retirement System of Ohio (STRS) is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age, genetic information, sexual orientation, or caregiver status, in making employment-related decisions about an individual.

Visa/Sponsorship

To be offered a position with STRS Ohio, you must be either a U.S. citizen or possess proper legal authorization to work in the U.S. for the type of job you are seeking. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship.

ADA Statement

STRS Ohio is committed to ensuring access, inclusion, and reasonable accommodations across all its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.  

Posting Drug-Free Workplace Statement

The State Teachers Retirement System of Ohio (STRS Ohio) is a drug-free workplace. The use of recreational marijuana and non-medical cannabis is strictly prohibited.

Pre-Employment Drug Testing

All final candidates tentatively selected for employment will be required to undergo a urinalysis drug screening prior to appointment. This screening includes testing for illegal substances, including marijuana. A positive test result will disqualify the applicant from employment unless valid medical documentation is provided for legally prescribed medications or a physician’s recommendation for medical marijuana.

Pre-Employment Background Investigation

The final candidate selected for this position will be subject to a criminal background check. STRS Ohio will conduct an individualized assessment of any prior criminal convictions before making a determination regarding employment eligibility.