Patient Scheduling Representative I – Psychiatry

Position Highlights:

• Position: Patient Scheduling Representative I – Psychiatry

• Location: Evanston, IL  

• Full Time/Part Time: Full Time

• Hours: Monday-Friday, between 7:30am-5:00pm

• Travel:  to other offices as needed

What you will do:

• Utilize Epic to schedule all new and established patients in accordance with patient and physician preferences, physician availability, and practice protocols.

• Communicate information to patients regarding referrals and what they need to bring with them to their appointment.

• Maintain physician templates.

• Work with clinical staff to monitor physician schedules to ensure optimal patient flow and distribution of resources.

• Coordinate same day add-on and urgent appointment requests with clinical staff, physicians, and patients

• Receive, keep track of, and organize provider requests

• Apply knowledge of block time policies and procedures to ensure optimal utilization

• Enter referrals for service and obtain pre-certification, as needed. Communicate status with patient and handle cancelations or reschedules if denied

• Facilitate pricing, coding, and other insurance related questions between patient, billing departments, and practice manager.

• Ensure patients receive appropriate instructions surrounding their appointment

• Coordinate neuro-psych testing and bariatric evaluations

• Communicate any delays or unanticipated results to physician

• Confirm patient insurance and subscriber information

• Develop and utilize workflows related to waitlists

• Create psych guarantor accounts

• Check benefits and explain them to the patient

• Confirm appointments

• Manage work queues.

What you will need:

• Education: High school diploma, GED or equivalent work experience required

• Experience: Experience as a Patient Support Associate for 6 months or related experience and/or training

• Skills:

  • Must be able to perform multiple tasks, problem solve, and produce detailed, precise work product.

  • Must be able to work independently with minimal supervision.

  • Must be able to use Outlook and utilize multiple computer applications and operating systems concurrently.

  • Working knowledge of Microsoft Office programs preferred.

  • Epic knowledge and experience preferred.

  • Must be a team player and possess excellent communication and customer service skills.

  • Must have excellent organizational skills and the ability to prioritize tasks.

  • Knowledge of health insurance plans a plus.

  • Knowledge of mental health guidelines and mental health code

Benefits:

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

• Visa Sponsorship Available (Nursing and Lab roles)

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights), Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. 

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