Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.

Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we've been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview

As the Contracts Generalist at Promise, you will serve as the project manager for all contract negotiations and work cross-functionally with many teams, including but not limited to legal, finance, operations, information security, and engineering. The Contracts Generalist will be responsible for managing all customer and vendor contracts, tracking terms and document versions, and ensuring that all final versions and special terms of contracts are documented and correctly tracked. 

What You’ll Do

• Prepare summaries of contract documentation for executive review.

• Develop a centralized contract tracking system to enhance efficiency in managing multiple contracts and deadlines.

• Ensure compliance with data privacy requirements and special terms in customer and vendor agreements, where applicable.

• Assist in drafting standard contract templates and updating them as business needs evolve.

• Facilitate communication between external legal counsel (if applicable) and internal teams to expedite contract reviews and approvals.

• Analyze contract trends and outcomes to identify areas of improvement and recommend best practices for future negotiations.

• Manage and track contract renewals, amendments, and terminations to ensure all agreements remain current and relevant.

What Will Enable You

• Bachelor's degree in business, legal studies, or a related field.

• Knowledge of contract law and experience with customer and vendor contracts is a plus.

• 3+ years of experience in contract management, legal, or project management roles, preferably in a corporate setting.

• Strong organizational skills and attention to detail.

• Excellent communication skills, with the ability to collaborate across departments.

• Proficiency in contract management software, Microsoft Office Suite (Word, Excel, PowerPoint) and Google Docs.

• Comfort with a fast-paced, evolving environment, with the agility to adjust strategies and approaches as new opportunities and challenges arise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.