Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come.

About the Role

Location - This person will be able to come to our office at least twice a week.

Please only apply if you have a very strong background in platform migrations on premise and architectural stability.

We are seeking an experienced, customer focused Senior Application Specialist Jira and Confluence to join our Information Technology and Security organization. You will manage Atlassian tool migrations, configurations, upgrades, and installations.  As part of our dedicated team, you will apply specialized delivery skills to address implementation needs, ensuring high-quality solutions. Collaboration with Solution Architects is key for effective solution planning and delivery. Our technology team is highly motivated and an exceptional group of diverse individuals who are incredible partners and eager to meet with you.  If you are highly motivated, thrive in a team environment, optimistic and a great communicator – we would love to hear from you!

What you will do:

• Manage a strategic roadmap for our Atlassian tooling and interface with executive leaders across our various lines of business.
• Gather requirements and build out required flows and system integrations between our Atlassian and other applications.
• Consolidations of multiple Atlassian applications and environments
• Lead and design consolidation efforts resulting from any future acquisition activities.
• Migrations from 3rd party tools into Atlassian applications
• Migrations to/from Atlassian Cloud
• Provide support to client administrators and users to ensure the success of implemented solutions.
• Troubleshoot issues and problems including minor and major outages.
• Installations and configurations of third-party add-ons for Atlassian tools to provide enhanced capabilities.
• Zero end user interruption upgrades of existing Atlassian applications to the latest versions
• Identify opportunities to improve system performance, scalability, and efficiency.
• Create or oversee the creation of reports, dashboards and plan views based on user requirements.
• Implement security best practices to ensure the integrity and confidentiality of data stores within Atlassian tools
   

What you will need to be successful in the role:

• 7+ years of experience with configuration and administration of Atlassian Products
• Progressive experience consolidating multiple Atlassian environments.
• Experience managing reports on Jira and supported visualization tools.
• Technical expertise integrating Atlassian applications with enterprise platforms such as ServiceNow, ProductBoard, LucidChart, etc.
• Working experience migrating Atlassian tools to/from Atlassian Cloud
• Experience with Linux and Windows-based operating systems
• Prior system administration experience and understanding of associated concepts like networking, access, storage, database, resource management.
• Proven experience designing, configuring, and evolving customized projects/spaces to include issue type scheme design, screen scheme design, new field design and workflow design and configuration.
• Conceptual and practical knowledge of SDLC and Agile Frameworks
• Demonstrate excellent communication skills (written and verbal) including the ability to effectively communicate with internal customers.
• Strong work ethic and the ability to work with diverse teams across different time zones. Able to work independently with minimal guidance in a rapidly changing environment.
• Ability to manage multiple deliverables at any given time through effective time management and planning.
• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and willingness to work in a team environment.

Education and Certifications:

• Bachelor's degree in Computer Science or related field, or relevant work experience

Benefits:

• Annual bonus scheme
• Unlimited PTO (paid time off), flexible working hours
• The chance to join a major global tech company listed on the S&P 500.
• Opportunity to learn and work with the best in the Digital Security industry.
• Cafeteria points are provided by Benefit Plus (meal plan, pension insurance, travel, free time activities, multisport card, and much more).
• Tuition reimbursement for job-related courses
• Learning & Development plan.
• Sustainable home improvement bonus
• Mac/Windows laptop and mobile phone

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Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.