We're looking for a Senior UX Operations Manager to join our team in London as part of our Operations function.

Your Role: You will lead and oversee the delivery of premium user experiences across online journeys, onsite systems and digital products for internal users and event delegates (Cannes Lions, Dubai Lynx, Eurobest, Money20/20 Asia, Europe and USA). This involves working with key stakeholders to ensure data flows and accuracy between platforms is maintained. This role focuses on strategic oversight, guiding the team, and ensuring alignment with business and customer goals.

Key Responsibilities

• Support the Head of UX Operations in defining and championing the vision for exceptional user experiences, setting satisfaction metrics, identifying opportunities for innovation, and delivering new strategic business priorities.
• Ensure consistency and quality in user experiences across all events, prioritising impactful development efforts and maintaining high standards in user journeys.
• Lead backlog reviews and sprint planning, setting priorities to align with business goals and guiding team members in delivery.
• Collaborate with stakeholders to finalize product lists, pricing, customer journeys, and ensure accurate data flows and reporting.
• Oversee improvements, fixes, and launches, ensuring deadlines are met, quality standards are maintained, and providing regular updates to the Head of UX Operations.
• Work closely with QA to monitor progress, resolve issues, and provide final sign-off on user journeys, fixes, and launches.
• Conduct research to explore innovative solutions, drive platform enhancements, and document user journeys for clarity and alignment.
• Present new ideas and initiatives to stakeholders and the wider business, fostering alignment and innovation.
• Manage ad hoc responsibilities, prioritising high-impact projects and supporting the team as needed.
• Attend events as required, including mandatory attendance at Cannes Lions for up to two weeks in June. Please note you will be required to take on a customer facing role during events.

Your Experience

• Proven ability to lead, mentor, and motivate teams, delivering high-quality customer journeys in collaboration with product owners, development teams, and senior stakeholders.
• Strong project management skills, including backlog reviews, with experience in QA and attention to detail.
• Excellent communication and stakeholder management, with the ability to analyse data and translate insights into actionable improvements.
• Visual communication expertise, including process and journey mapping.
• Strategic thinker with strong planning, time management, and multitasking abilities.
• Calm, adaptable, and proactive in handling shifting priorities, with a positive, solution-oriented mindset.
• Flexible team player with a hands-on approach, willing to work extended hours when necessary.
• Proficient in Outlook, Excel, Word, Google Docs, Sheets, and Slides, with preferred experience in Jira and Salesforce; familiarity with Slack, Microsoft Teams, and Monday.com is useful but not essential.
• Experience in events is preferred but not essential.

If you don't meet every single requirement, we'd still encourage you to apply. At Ascential, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Who are we?

Ascential takes the world’s leading brands to the heart of what’s next for their industries.

We do this through our events, intelligence products and advisory services. Our 700+ people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors.  Ascential is part of the Informa Group.. Find out more here: ascential.com

Why Choose Us?

Two divisions. Three continents. One great culture - we want working for Ascential to be the best career move you’ve ever made.

Ascential is a people-powered company, and we’re committed to supporting diversity, equity and inclusion. We publish an annual DEI Report, setting out our goals and progress. We invest in Employee Groups including Able to Thrive, Ascential Pride, Black in Business and Empower Women’s Network. And our inclusive recruitment practices and early talent programmes help us to bring curious, passionate people from every walk of life into our team.

We’re committed to ensuring that the impact of our business on our environment - and the communities we operate in - is a positive one. That means making sure that each event we run is the most sustainable it’s ever been. We also default all of our pension plans to sustainable options, so that our people’s savings are invested in ways that help rather than hinder our planet.

Helping people to connect and drive progress isn’t a business-only goal. We know that the world is a better place when we lead with heart, so we support charitable causes that make a difference. We provide opportunities to give back through Volunteer Days and our charity partnership with Media Trust.

We value output, not hours. Most of our roles ask for 1-2 days a week in your nearest office. But if that’s not possible for you, let’s talk. Flexible work conversations are actively encouraged here.

Only you know what’s most important to you. That’s why we offer a benefits and wellbeing package that you can tailor to your needs. Some of these include:

• 25 days of holiday per year  - with an option to buy/ sell upto 5 days
• Pension, Life Assurance and Income Protection
• Access to either our commission, bonus or profit share schemes, dependent on the role
• Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
• Employee assistance programme, season ticket loans and cycle to work scheme
• Volunteering opportunities and charitable giving options

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

If we inspire you, why not join and inspire us?  Find out more