Senior Client Engagement Advisor (12m FTC)

Posted:
8/12/2024, 5:00:00 PM

Location(s):
England, United Kingdom ⋅ London, England, United Kingdom

Experience Level(s):
Senior

Field(s):
Legal & Compliance

Workplace Type:
On-site

About Linklaters

Linklaters is a global law firm, with 31 offices in 21 countries worldwide.

We have been named as one of The Times’ Top 50 Employers for Gender Equality for the tenth consecutive year; recognised by Stonewall as a top 10 employer for LGBTQ+ inclusion, and by the Social Mobility Employer Index as a top employer for advancing social mobility. 

We love hearing from anyone who is enthusiastic about changing the Legal industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Linklaters, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

The Role

Working within the Client Tech & AI team and alongside firmwide Business Development colleagues, you will be responsible for designing and delivering an impactful programme of engagement with clients to ensure that we are maximising opportunities relating to technology, innovation and GenAI.

This work will include the development and delivery of an overarching plan to build our client offerings around technology, innovation and GenAI, engage with lawyers across the firm with key messaging and opportunities and engage clients with our programme of work related to legal technology tools, innovation and the adoption of AI.

The ultimate objective of this work will be to secure more mandates for work related to client tech, innovation and GenAI.  

Key Responsibilities

  • Build upon, revise and deliver our plan for Client Engagement and Market Opportunities in line with the overarching Client Tech & AI Strategy (incorporating the GenAI Strategy).
  • Work with the head of Client Tech & AI, programme leads and BD team to proactively identify and develop client propositions related to GenAI across sectors, practices and geographies.
  • Work with subject matter experts across the firm to develop external content including client-facing materials (flyers, two-pagers, presentations) etc. to support conversations with clients and showcase our offerings around Client Tech & AI.
  • Work with programme team members and subject matter experts to develop internal content including briefing packs to support our client teams to have conversations with clients about the adoption of legal technology (including AI).
  • Develop and execute a plan to engage our clients with technology, innovation and GenAI, including identifying our top 20 clients to meaningfully engage on opportunities, running legal technology-related client events (e.g. GC roundtables) and driving client conversations around legal technology adoption.
  • Develop and execute a plan to cascade marketing information with partners / client teams to raise awareness and understanding of our client offering and identify opportunities in respect of technology, innovation and GenAI.
  • Work with the programme PR Lead to continue raising our external profile by publicising our own GenAI journey, and (when appropriate) our own client-facing offering.
  • Track the progress of a Client Engagement and Market Opportunities plan for the Client Tech & AI team, including setting and tracking key success metrics and objectives, reporting regularly to the Client Tech & AI partner (and client tech, innovation and GenAI programme leads).
  • Run a regular (fortnightly) Client Opportunities working group with partners and other members of the BD function to share latest updates on mandates, client conversations and emerging opportunities.

About You

Practical experience:

  • Relevant experience in business development
  • Multi-year experience in Pitching and responses to RfPs
  • Exposure to external comms and PR
  • Exposure to legal tech tools and interest in technology in general

Commercial Skills:

  • A high degree of commercial acumen
  • An understanding of how businesses operate and makes decisions
  • Ability to think strategically
  • Cultural and market awareness

Soft skills:

  • Able to build trust and respect among colleagues
  • Can-do attitude
  • Highly self-motivated and a self-starter
  • Able to work with little direction
  • Robust - ability to bounce back when challenged
  • Highly flexible
  • Outstanding influencing skills – must take all parties with you
  • Resourceful
  • Driven
  • Collaborative, teamwork mentality understanding that delivery can happen through other people and will reflect positively on own reputation
  • Ability to coach and develop juniors of varying levels of experience

Office skills:

  • Excellent time management
  • Highly PC and IT literate
  • Excellent communicator & presenter
  • Ability to run meetings effectively
  • Good resource manager – upward, across and below

Our Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

Health & Wellbeing:

  • Private Medical Insurance
  • Free in-house fitness centre and subsidised health club memberships
  • Free onsite GP service and periodic health assessments

Finance:

  • Pension and flexible savings options
  • Income protection and life assurance
  • Mortgage advice and will-writing services.

Family & Lifestyle:

  • Electric car and cycle to work schemes.
  • Emergency family care
  • Additional holiday/birthday leave.
  • Maternity/paternity/shared parental leave.
  • Travel insurance and season ticket loan
  • Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)




Technical Skills

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ([email protected] for legal roles or [email protected] for business team roles).