Senior Manager, Advisory Services

Posted:
9/2/2024, 12:54:26 AM

Location(s):
London, England, United Kingdom ⋅ England, United Kingdom

Experience Level(s):
Senior

Field(s):
Sales & Account Management

About the Team

Miro’s Advisory Services team sits within the Professional Services organization and is focused on strategic guidance for Enterprise plan customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation. The Advisory Services team brings the product and transformation expertise required to accelerate business value realization on Miro. You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!

About the Role

As a Senior Manager, Advisory Services you will oversee a team of Advisory Services Consultants (Innovation Architects & Technical Architects), be responsible for the oversight of Advisory Services engagement delivery and related processes, and the coaching and professional development of your team. In addition, you will work with senior leadership in the management of business operations, ensuring that the conditions for success are in place, as well as have the opportunity to contribute to the growth of the business in areas such as process development, and in helping to evolve offerings and supporting proposal development with our GTM teams.

What you’ll do

Develop & Empower Team: Develop and retain a high-performing team by creating an environment where the team is empowered and trusted to make decisions, encouraged to try new things and supported in working together to solve problems
Be Curious and Identify Solutions: Identify and implement strategic changes in the team to generate efficiencies and drive better customer experiences while helping customers realize business impact and value through their usage of Miro
Empower GTM: Act as an advisor for services, assisting Sales and CS with selling; ensuring Sales and CS understand our offerings and can articulate the value of services, and ultimately, increase services attach rate
Accountability for Results: Be accountable for the team attainment of key metrics and outcomes including: delivery quality, customer satisfaction and utilization/productivity in relation to department goals
Act as a primary customer escalation point and help to resolve delivery issues
Contribute to the development of professional services offerings and delivery methodologies
Develop a strong understanding of the Miro platform and remain current on related features

What you’ll need

3+ years as a Lead/Manager of an Consulting, Service Delivery, Professional Services or related team as a SaaS company
5+ years of consulting/service delivery experience at a SaaS (or related) company, driving transformation, innovation, and change initiatives with fortune 500 clients.
Strong background in change management, with the ability to navigate and lead organizational transformations
Proven ability to influence stakeholders at all levels, building strong relationships, and ensuring company-wide commitment
Ability to frame business problems and communicate insights with a bias towards action
Ability to identify organizational blocks to co-creation and collaboration, and provide recommendations to systemically address them
History of building repeatable processes and dealing with ambiguity
Miro platform experience a plus

What's in it for you

Competitive equity package
Health insurance for you and your family
Corporate pension plan
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

Youtube: https://www.youtube.com/@lifeatmiro
Blog: https://miro.com/careers/life-at-miro/all/
Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

Miro

Website: https://miro.com/

Headquarter Location: San Francisco, California, United States

Employee Count: 1001-5000

Year Founded: 2011

IPO Status: Private

Last Funding Type: Series C

Industries: B2B ⋅ Enterprise Applications ⋅ Enterprise Software ⋅ Product Management ⋅ UX Design

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