Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

At CVS Health, we’re reinventing our front store and pharmacy to be the front door to healthcare. For millions of Americans, that journey begins with one of our 9,700 retail stores, and we want to make sure our stores are ready to help each of our customers take the right first or next step in their healthcare journey. If you are passionate about making a difference in the work you do, being recognized for your talent and expertise in solving complex and challenging analytical/data problems while contributing to the success of key strategic initiatives, consider growing your career with a Fortune 5 healthcare leader!

As a member of the Retail Pharmacy Product Development Omnichannel organization, you will be responsible for strategic innovation and integration across several channels such as, Inbound IVR, patient voicemail system, and Digital products, as well as, leveraging insights gained directly from patient data to influence future Enterprise solutions within Omnichannel and across partnering teams.  This role will ultimately drive outcomes across many business units to contribute to the goal of continuing to improve the patient and colleague experience. 

Primary Responsibilities

• Lead a team to develop, share, and support the execution of solutions to deliver on Omnichannel goals and vision
• Collaborate with partners to identify insights and trends in qualitative and quantitative data to generate impactful solutions
• Build and lead the presentation of insights and potential solutions to stakeholders across Operations, Product Development, Trade, and others to support and influence the prioritization of downstream work
• Lead data-driven strategic decision-making while identifying opportunities for existing product improvement and new product development across existing channel products as well as possible new workstreams
• Shape strategy for field deployment and communicate key updates to the field for the evolution of digital channel tests and enhancements through supporting the maintenance and deployment of solutions (i.e. communications, job aids, FAQs, etc.)
• Possess strong project management and organization skills, with ability to manage multiple initiatives and moving parts with a high level of attention to detail

The ideal candidate is an extremely effective communicator, detail oriented, with outstanding strategic analytical and problem-solving skills.  They will have demonstrated success executing strategic data- based business solutions, communicating across matrixed stakeholders and influencing partners with different priorities. To achieve success, the Senior Manager will have strengths in managing and prioritizing multiple workstreams while meeting deadlines, the ability to develop effective cross-team working relationships and the capacity to work independently and adapt to rapidly evolving priorities.  In addition, this colleague will be comfortable communicating relevant updates to senior leaders including field leadership.  Within their own team, the ideal candidate will have a passion for leading through coaching. They will value and respond adeptly to feedback to drive continuous improvement. 

Required Qualifications

• 3+ years of relevant work experience in pharmacy business analytics, operations, or product management/development
• 3+ years developing strategies leveraging data to mobilize the business to achieve goals and outcomes using innovative solutions.
• 3+ years of experience leading cross-functional initiatives, with demonstrated success delivering projects end-to-end
• Experience developing roadmaps and business cases to support strategy and solution design
• Knowledge of statistics (correlations, means, etc.) and experiment design.
• Ability to successfully lead team of 1+ direct report
• Experience building and delivering leadership-facing presentations and materials
• Demonstrated knowledge of pharmacy workflow.
• Strong organizational skills and ability to manage multiple priorities
• Strong problem-solving and critical thinking skills
• Strong communication (written and oral) skills
• 3+ years technical experience in MS Office, Word, Excel, PowerPoint, and manipulating data with Access or some other database

Preferred Qualifications

• Advanced degree (e.g., MBA, MPH, PharmD)
• Advanced knowledge of business/analytical insights
• Advanced knowledge of retail business operations, including in store pharmacy experience
• Superior ability to influence with and without authority and build relationships
• Demonstrate experience leveraging quantitative and qualitative insights to refine strategies for multiple portfolios.
• Previous experience using PowerBI, Tableau dashboards, or similar programs.
• Proficient in project management including balancing, coordinating, and executing multiple competing priorities across multiple stakeholders.

Education

• Bachelor’s degree, or equivalent experience.

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.40

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/07/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.