Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

Job Summary

The Senior Business Analyst (BA) performs a crucial role within the Product Management team to create and maintain a strategic relationship between the business partners and the IT development team. This person will become the subject matter expert for Surescripts products.

The Senior Business Analyst will work with members of the product management team, Surescripts business leaders, Surescripts development teams, and Surescripts customers to discover, define and communicate business processes and workflow, and develop business requirements for new and existing products. The incumbent will lead elaboration of business ideas in support of business and product prioritization processes to assure effective translation to architectural, system analyst and other technical staff. The Senior Business Analyst will also work closely with the systems analysts, engineering team and QA teams to represent the voice of the business in the definition of detailed requirements for new products and enhancements.

Responsibilities

• Elicit requirements for new products or enhancements to existing product by working with internal and external representatives. Document the following for new products and product enhancements.

  • Business Workflow and Process Diagrams

  • Business Use Cases (High-level product business requirements)

  • Business Requirements

  • Business Impacts or Impact / Data and Gap Analysis

  • Other business documents as required

• Leverage best practices in user-centered design to ensure requirements meet the needs of end users in Surescripts products.  

• Collaborate with Product Managers to plan and help develop a product and strategic roadmap

• Present and lead review discussions of the above documents; finalize documents for walkthrough and communication to product teams, development teams, and other business teams

• Create detailed business requirements and work with systems analyst to help create technical system requirements

• Consult with product analysts to identify design considerations as well as business issues or enhancements requiring further product development

• Determine data analysis and reporting requirements as input to the definition of business requirements

• Provide product support internally and externally.

• Participate in business participant workshops or standards bodies as needed.

• Participate in product rollout, pilots and beta testing

• Coordinate user testing and product capability demos as needed to ensure product meets requirements and expectations.

Qualifications

Basic Requirements:

• Bachelor's degree or equivalent experience

• 5+ years of experience in related, progressive roles

• 2+ years of experience as a business analyst, system analyst or quality analyst; or experience in a position where understanding health care business requirements and product is key

• Training or experience in creating use cases, business modeling and business requirements

• Demonstrated experience in driving projects independently  

Preferred Qualifications:

• Bachelor's degree in technology field

• Project management experience

• Change management experience

• Technical support; QA or systems analyst experience

• Training or experience with software development life cycle processes, including Agile development

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

What You’re Like 

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.
 

What We’re Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.
 

What the Work is Like

This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers’ unmet needs throughout the product life cycle.
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $107,300 - $131,100 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
 

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Work Environment:

• Ability to travel up to 10%

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.