Overview:

We are seeking a skilled operational resource to oversee the daily functions of our Smart Building Platform solutions across our client portfolio. This role is critical for ensuring optimal building performance, serving as the primary escalation point for issues and reporting, and collaborating with various teams to support ongoing smart building projects and optimization. The ideal candidate will drive results through effective interaction with platforms, vendors, partners, and account teams.

Key Responsibilities:

1. Vendor Management:

• Serve as the primary liaison between vendors and account teams to manage insights and trigger points for deployed platforms
• Partner with account teams to provide guidance and best practices for leveraging live building data to drive energy efficiency and operational improvements

2. Data and Reporting Management:

• Monitor reporting systems to ensure data integrity and facilitate access to critical insights
• Validate generated reports to measure and demonstrate effectiveness

3. Collaboration and Compliance:

• Work with internal teams to support routine audits, ensuring compliance and optimal functionality
• Facilitate communication among stakeholders regarding audit findings, performance metrics, and follow-up actions

4. Project Support and Change Management:

• Support project initiatives aimed at enhancing or expanding solutions
• Contribute operational insights to change management efforts during system upgrades or new deployments

5. Daily Operations (BAU):

• Lead weekly supplier meetings to review system health, address outstanding issues, and track engagement
• Coordinate technology deployment and maintenance across all sites
• Collaborate with internal and external SMEs to troubleshoot technical issues and ensure system uptime
• Implement digital workflows to reduce downtime and streamline maintenance activities
• Review and maintain data quality, flagging anomalies to ensure integrity and reliability
• Provide regular updates on system health, issues, changes, and opportunities

6. Strategic Responsibilities:

• Establish data reliability standards to optimize business processes
• Partner with Data & Analytics teams to integrate complex datasets from various sensors
• Generate comprehensive performance reports for executive review
• Lead root cause analysis efforts to improve system resilience and reduce costs
• Maintain regular communication with program stakeholders to ensure alignment with business goals

7. Relationship Management:

• Build and maintain productive working relationships with key stakeholders within JLL, supplier teams, and external experts
• Advise on program evolution to ensure continuous improvement
• Champion innovation initiatives to optimize smart building systems and reduce operational costs

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
 

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.