Job Title:

Post Purchase Specialist

Location:

CA - Westlake Village

What you'll do:

The Post Purchase Specialist is responsible for the operational management of client relationships, providing quality service, assisting internal departments, following up on escalations as needed, and documentation requests.

What we are looking for:

•  Manages high volume pipeline
•  Responsible for 1 hour PPR critical doc collection request
•  Communicates with clients on a regular basis, maintaining specific communication
•  Reviews documentation and requesting documentation when needed
•  Responsible for 24 hour refund/invoice submissions
•  Runs daily reporting, managing aged loans, complete multiple task daily
•  Ensures all Post Closing Secondary Pool Edits are completed daily
•  Handles the Post Purchase Escrow Holdback Pipeline
•  Must maintain quality of 90% or higher
•  2 hour response time to all request (internal & external)

What you need to have:

• 1-3 years of mortgage experience, with a thorough ability to recognize and review basic mortgage documentation
•  Experience in Post Closing preferred

• High School Diploma or GED equivalent
•  Proficiency in Excel preferred
•  3+ years experience in Mortgage Operations Excellent communication skills
•  Customer service focus
•  Ability to handle high production and performance expectations
•  Ability to work both independently and as part of a team
•  Ability to perform highly detailed world with multiple interruptions
•  Ability to identify and solve problems with a strong attention to detail
•  Basic proficiency in Microsoft Office products

Compensation: Hourly range for new hires is generally $24.15 - $27.73 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation