Job Title: Global Payments Operations Specialist

Location: Westminster, CO, or remote

Division: Trimble — Architecture, Engineering & Construction Software

What you will do:  

The Global Payment Specialist will work closely with members of Ecommerce Sales, ePayments, Credit & Collections, Customer Support, DevOps, and various cross-functional teams to proactively identify payment friction and mitigate payment risk in our global online channel. Our ideal candidate will have proven experience in global payment operations, preferably in an ecommerce setting, and will play a vital role in refining our payment systems.

• Develop and implement a comprehensive global payment reporting strategy for the ecommerce channel. 

• Manage ecommerce payment and performance metrics, including payment transactions, authorizations, failures, gateway processing codes, fraud monitoring, geography-specific anomalies, payment baselines/goals, and ongoing performance improvements.

• Utilize dashboards to identify and resolve payment gateway issues, failure points, and optimize payment authorization and declines.

• Work closely with the ePayments team and other stakeholders to troubleshoot and resolve payment-related issues. 

• Review and ensure adherence to site security, privacy, compliance, accessibility, and regulatory requirements related to payments regularly. 

• Monitor fraud and chargeback levels for SketchUp and provide proactive notifications to wider teams.

• Stay updated on global payment trends and technological advancements to maximize payment optimizations and ecommerce sales growth and retention.

What Skills & Experience you should bring:

• Proven experience in global payment operations, preferably in an ecommerce setting.

• Strong understanding of payment gateways, processing networks, and ecommerce platforms.

• Experience with recurring payments and subscription-based business models and systems.

• Experience with Cybersource, PayPal, Stripe, and other leading payment gateways.

• Understanding of the card brand requirements and region-specific requirements. 

• Familiarity with credit card account updaters and other optimization solutions provided by gateways.

• Knowledge of European Union 3DS and strong customer authentication, requirements, and exemptions.

• Experience in optimizing cross-border transactions.

• Excellent analytical, problem-solving, and organizational skills with keen attention to detail.

• Strong collaboration skills with the ability to work effectively across multiple teams.

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com.  

About Trimble Construction

Trimble is developing technology, software and services that drive the digital transformation of construction with solutions that span the entire architecture, engineering and construction (AEC) industry. Empowering teams across the construction lifecycle, Trimble's innovative approach improves coordination and collaboration between stakeholders, teams, phases and processes. Trimble's Connected Construction strategy gives users control of their operations with best-in-class solutions and a common data environment. By automating work and transforming workflows, Trimble is enabling construction professionals to improve productivity, quality, transparency, safety, sustainability and deliver each project with confidence. For more information, visit: construction.trimble.com.  

Trimble’s Inclusiveness Commitment:
We are committed to diversity, equity, and inclusion, believing that our differences strengthen us. We strive to create an inclusive environment where everyone feels they belong, regardless of their background

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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