Job Description:

About DXC Bulgaria  
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.
Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful.
 

About the role
The iSeries (AS400) Technical Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. He/she works on 24×7 rotation. The iAction      Engineer focuses on continuous operations, Incident and change management of supported servers. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction and predefined Service Level Agreements. He/she works in close relationship with other teams and is under direct supervision by the team Management.

Daily challenges

• Follow training plans, requirements and schedules as outlined by the Management
• Incident Investigation & Diagnosis
• Resolution and Recovery
• Comply with processes and best practices outlined by the Team Technology Lead and Management
• Provide technical consultation to the Shift Manager, Team Lead or Supervisor during escalations
• Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates
• Chase any outstanding teams for case updates as appropriate, whether internal or external, ensuring that cases are resolved in a timely manner and do not breach SLA, else, escalate to the Technical Supervisor
• Ensure Incident Reports are sent on time

eXperience & skills required

• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications (MCSE, MCP, Oracle/MCDBA, HP-UX, CCNA, CCNP, SNIA)
• Knowledge of iSeries Operating Systems
• Knowledge of Security Administration - User Profiles, Authorization Lists, Object Authority
• Basic Knowledge over Backups
• Basic Knowledge of batch scheduling
• Basic Knowledge patching
• Basic Knowledge of HMC operations
• Basic knowledge of journal management
• Basic knowledge of programming
• Good communication skills
• Good analytical skills
• Ability to pro-actively learn new technology, processes and other skills
• Keen interest in continual learning and professional development
• Fluent English and Spanish
• Willingness to work on shifts.

Company benefits 

• Competitive remuneration package
• Additional Medical § Life insurance
• 4 days additional paid leave (total: 24 days)
• The possibility to work entirely remotely
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company 
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools) 
• Hybrid work arrangement (home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday) 
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation 
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.
 
Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please note that only shortlisted candidates will be contacted.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.