Join Cleveland Clinic Tradition Hospital’s team of caregivers that provide top-quality patient care to the communities in and around Port St. Lucie. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers services in a wide variety of specialties to meet community needs. You will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.   

As a member of the Centralized Staffing Operation team, you will conduct customer service and provide support to caregivers in Cleveland Clinic’s nursing units. You will review staffing and scheduling adjustments encompassing nurse-to-patient ratios every 4 hours, communicate with assigned areas through computer and/or telephone, generate and review 24-hour staffing projections and seek coverage for shifts.  

A caregiver in this position works Night shifts, from 8:00pm—8:30am or 12:00am—8:30am  

A caregiver who excels in this role will:  

• Work directly with management of assigned facility/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs. 

• Proactively generate and review 24-hour staffing projections and seek coverage via phone calls and/or texts for shifts. 

• Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing. 

• Resolve complex problems with minimal leadership guidance. 

• Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care. 

• Utilize multiple computer systems to communicate with nursing leadership of all hospitals. 

• Work collaboratively with nurse leadership to review current and anticipated staffing needs. 

• Provide customer support to internal and external caregivers. 

• Facilitate scheduling of PRN staff and agency staff to maintain operations for the assigned units. 

• Complete appropriate documentation utilizing Kronos for caregiver schedule changes.  

• Point of contact for unit call offs. Accurately records, documents, and reports call offs according to SOP. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED. 

• Associate's degree may substitute for up to one year of the stated experience  

• OR a Bachelor's degree may substitute for up to two years of stated experience. 

• Two years of customer service experience. 

• Proficient in MS Office, Excel, and database software. 

Preferred qualifications for the ideal future caregiver include:  

• One year of Staffing/Scheduling experience. 

• Must have outstanding organizational and time-management skills. 

• Must have a proactive mindset and ability to problem solve. 

• Ability to work in a fast –paced environment and work well under pressure. 

• Can build relationships with facility nurse leaders and caregivers. 

• Can take ownership of challenges. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/