Qualified Registered Nurse (RN) will be tasked with providing phone support to patients and healthcare professionals on medical devices used in the healthcare setting. The medical device being represented is a pain pump device. 

This Clinical Phone Support Specialist role allows you to utilize your Nursing experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field.

Responsibilities:

• Provides customers with service and product troubleshooting via telephone and email

• Provides documentation of calls in CRM system

• Escalates issues requiring further investigation

• Performs technical and application support needed 

• Replies to inbound customer calls in a timely manner

• Available during non-business hours, weekends, and holidays

Benefits:

In addition to working with the company strives to provide employee growth and well-being, you have the opportunity to:

• Be at the forefront of cutting edge medical device technology

• Interact with peers in the healthcare setting without patient care responsibilities

• Gain professional growth and exposure to medical device industry

Preferred Qualifications:

• Leadership experience (manager, educator, preceptor) preferred

• Ability to troubleshoot systems interfaces and network computers preferred

Job Requirements:

• Nursing Degree required

• Nursing Licenses required

• Intermediate computer skills required (must be comfortable with basic software programs)

• Flexible and able to handle multiple tasks 

• Strong verbal and written communication skills

• Ability to work required schedules 

RN1

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is 36 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.