At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Position Start Date No Earlier Than September 30, 2024

Responsible for the management of the assigned housekeeping team and/or area to ensure the highest standards of cleanliness, sanitation, and guest satisfaction.  This role involves overseeing daily operations, managing staff performance, and ensuring compliance with health and safety regulations. 

Qualifications:

• Proven experience in a housekeeping supervisory role in a hotel or similar environment.

• Proficient knowledge of all hotel departments, front office operations, housekeeping, guest service standards, and hospitality industry practices.

• Knowledge of cleaning techniques, products, and equipment.

• Familiarity with health and safety regulations and best practices.

• Relevant coursework or certifications in hospitality are beneficial.

• Proven ability to train and coach team members to achieve excellence.

• Excellent communication and interpersonal skills.

• Ability to handle stressful situations and resolve conflicts effectively.

• Effective problem-solving skills and a proactive mindset.

• Proficient in using hotel management software and Microsoft Office Suite.

• Strong organizational and multitasking skills.

• Excellent guest service skills.

• Ability to work flexible schedule to include nights, weekends and holidays.

Key Responsibilities:

• Oversee the daily activities of housekeeping staff, ensuring tasks are completed efficiently and to high standards.

• Provide training, guidance, and performance feedback to the housekeeping staff.

• Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends.

• Foster a positive work environment, encouraging team work and professional growth.

• Plan and schedule housekeeping tasks, ensuring adequate staff coverage and timeline completion of duties.

• Conduct regular inspections of guest rooms, public areas, and back-of house spaces to ensure cleanliness and adherence to standards.

• Address and resolve guest complaints and concerns related to housekeeping promptly and effectively.

• Ensure all housekeeping activities comply with health and safety regulations, company policies and standards.

• Maintain and update record of cleaning schedules, inventory, and equipment maintenance.

• Promote a culture of safety by conducting regular training session and enforcing safety protocol. 

• Place orders for supplies as needed, ensure cost-effective purchasing and timely delivery.

• Develops and distributes key performance metrics for the housekeeping operation.

• Ensures effective and efficient interdepartmental communication.

• Develop and update housekeeping procedures and programs.

• Perform other duties as assigned.