Enterprise Infrastructure underpins the firms desire to adopt an agile and cost-effective usage of underlying Enterprise infrastructure. Our infrastructure provides best-in-class foundations and enables our stakeholders to deliver enterprise solutions and services to the firm and our clients.

The Enterprise Infrastructure team focus upon operational day to day support, maintenance, service management within the following core technical solutions.

Technical Responsibilities –

• Microsoft MECM – Oversee MECM environment, day to day platform support tasks, routine solution maintenance, resolving incidents, requests and issues.
• Microsoft SCOM – Oversee SCOM environment, response to incidents, requests and supporting stakeholders with alert management, tuning.
• Windows Server Mgmt. – Experience of managing servers at scale, managing server health, security vulnerabilities, requests and incidents.
• Infrastructure Management – Management and maintenance of DNS and DHCP solutions, Certificates and enterprise technical infrastructure.

Expectations of Role –

• Responsible for day-to-day operational technical support. Managed incidents, service requests and technical changes and regular ongoing systems maintenance and updates.
• Technical proficiency, analytical working practices and alignment to service delivery processes with alignment to ITIL best practice.
• Input subject matter expert knowledge and experience, seeking to continuously improve service, develop working practices and maintain documentation and knowledge sharing.
• Engagement and collaboration with third-party suppliers, ability to communicate to stakeholders at different levels.

Experience –

• Operational Technical Infrastructure support; with at least 3 years’ experience.
• Demonstrate in-depth technical experience and knowledge across following solutions – Microsoft MECM, Microsoft SCOM, Windows Server Mgmt., Active Directory, Azure Entra ID, Certificate mgmt. and network infrastructure services.

What are we looking for –

• Supportive team player, capable of working within a globally diverse team and able to focus and work individually when required.
• Desire to constantly develop technical solutions to meet business, technical needs. Driving efficient, evergreen mindset and support processes.
• A good communicator, able to engage with all levels and across teams, and actively share knowledge.
• Flexible approach and able to cope with changing priorities, as well as work under pressure and remain calm in such situations.
• Clear thinking and tenacious in achieving goals, maintain service; proactive service delivery mindset and thinking.
• Attention to detail and clarity of presentation (options, issues).

Linklaters are a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set.

We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an    ad hoc basis, and we will be happy to discuss this further.

Technical Skills

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to this role must be directed to the recruitment team ( [email protected]) and not partners, practices or stakeholders.