Program Manager, Service Operations

Posted:
9/18/2024, 9:43:45 AM

Location(s):
California, United States ⋅ San Jose, California, United States

Experience Level(s):
Senior

Field(s):
Product

Workplace Type:
Hybrid

Work Flexibility: Hybrid

Stryker is seeking a Program Manager, Service Operations to join our Endoscopy | Stryker division in San Jose, CA. This hybrid role offers the opportunity to work on-site about 3 days per week. As this position is newly created due to our division’s growth, it provides a unique chance to shape and drive impactful projects while advancing your career.


Who we want:

  • Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

  • Motivated product launchers. People who bring strategic direction and drive for execution to ensure products are developed and launched with precision while keeping the project team highly inspired and motivated.



What you will do:

As the Program Manager, you will collaborate with Commercial Operations leadership, Divisional PMO and cross functional partners to define, manage and own service launches for new product development. You will have the opportunity to work with Endoscopy and Sports Medicine leadership stakeholders to ensure project objectives are appropriate, required project resources (budget and people) are allocated, and project risks are mitigated. You will be responsible for ensuring that project objectives are delivered on-time, within budget, and meet quality standards.

Technical Responsibilities:

  • Develop and manage the detailed project/program Gantt chart.  Analyze critical path, major workstreams, interdependencies, and intersecting milestones. Own the project/program schedule, create a shared vision for project team, and monitor plan vs. actual.

  • Act as the liaison between Commercial Operations, the Divisional PMO and cross-functional partners to ensure service strategy alignment and successful service launches.

  • Coordinate within Commercial Operations to define strategy, determine deliverables, assign resources, and align on priorities.  

  • Develop a stakeholder engagement and communication plan for the projects, based on the identification, analysis and understanding of stakeholder expectations and requirements.

  • Establish priorities, imparting a sense of urgency and importance to the team while using project management tools and techniques to support the delivery of new products per cost and time commit

  • Understands medical device quality system(s) and is accustomed to working in a regulated field.

What you need:

Required

  • Bachelor’s degree in a scientific, engineering, or relevant field

  • 8+ years of combined experience in engineering (sustaining or new product development), project management, or management roles

Preferred:

Certifications:

  • PMP or PgMP or equivalent preferred

  • Experience working within a regulated industry

$112,800.00-  $239,900.00 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.