Ready to become a Wriker?

We’re looking for a BI Analyst, who will be conducting research and delivering business insights to support data-driven decision-making and optimization of business processes in the Customer Support team. Wrike Support is a diverse, multicultural team, responsible for building relationships with our customers and assisting them with any challenges they encounter. In this role, you will be responsible for providing business insights based on data analysis and assisting to implement change management based on those findings, defining key business metrics, and supporting the management team with the reporting and ad-hoc analysis required to make crucial business decisions. 

Responsibilities

• Compile, interpret, and present weekly & monthly reports on key metrics (SLA attainment, customer satisfaction, team load & efficiency, etc.)
• Automate recurrent reports, create, maintain and improve appropriate dashboards and data sources
• Conduct ad hoc analysis and deliver business insights to support data-driven decision-making in both run-the-business and change-the-business activities
• Partner with Operations and Leadership teams to implement new metrics and approaches to resolve possible areas for process improvement
• Collect historical data and directional inputs from stakeholders to forecast team load and capacity
  
  

You'll achieve your best if you have 

• 2+ years of hands-on experience with SQL, databases (we use Google BigQuery) and statistics basics
• 2+ years of hands-on experience with BI tools (we use Tableau, Zendesk Explore) and proven experience in data visualization
• Strong analytical and problem-solving skills
  
  

You'll stand out with

• Understanding of SaaS company metrics and processes 
• Experience working with customer-support teams and marketing teams
• Experience working with Python

Perks of working with Wrike

• Health insurance for you and your family
• SIM card with unlimited internet access for employees (provided during your employment)
• 21 paid vacation days
• 5 uncertified sick days per year
• 10 fully-paid continuous working days of sick leave per year
• School allowance of up to €600 per month (for children at school age)
• Up to 18 weeks of fully-paid maternity leave
• 2 weeks of fully paid paternity leave. 2 additional weeks which are provided by Wrike of fully paid paternity leave will be available for employees after 6 months of continuous service

What's Next?

• Recruiter Screen
• Technical Interview
• Culture Interview

Your recruitment buddy will be Pavel Kucera, Technical Recruiter.

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