To better enable our highest volume region, the Americas Business Partner team is being reimagined to support our business through a period of unprecedented growth and change.  You will step into a true greenfield landscape with the mandate to design, hand-pick, and build a team from the ground up, shaped not by legacy structures but by what a modern business partner organization should be in the AI-enabled era. Working with the VP, IT – Americas, you will define how the business and IT engage across the Americas for the next phase of JCI’s growth. 

Key influences include how AI is reshaping IT demand, howe we prioritize work, accelerate delivery, and serve the business — and this role will lead ongoing adaptation to the realities of AI in our processes.  The Business System will also influence how this team drive process change, simplification and solve problems.  You and the team will be hands-on in providing tools and changes to help our customers and front-line employees, using these toolkits.  Now is the time to set the vision for what partnership between business and IT looks like: faster, more data-driven, more anticipatory, and far more deeply embedded in the operations of the region we serve. This is not a maintenance role. It is a builder’s role, with the autonomy to create the team, the operating model, the culture, and drive results that we’re proud of.

The scope is genuinely broad. You will partner across the entirety of the Americas — spanning HVAC, Fire, and Security, and reaching across Canada and Latin America in addition to the United States. You will contribute to how we enable the region to execute on the rapid expansion of Data Centers, which will count on the software systems in the Americas. You will be a key force in the Lean and Agile transformation that is changing how Johnson Controls works. For the right leader, this is one of the most consequential and creative roles in Americas IT.

The Leader of the Americas Business Partner team is the strategic bridge between business stakeholders, technology product managers, and the broader IT organization. The role leverages deep regional relationships and a clear view of business priorities to drive a continuous, Agile-style roadmap — translating what the Americas needs into a living IT backlog, and keeping the business informed of progress and the IT decisions that affect them. The leader understands the distinct market dynamics of the Americas and connects those needs to the business and IT teams responsible for delivering against them, operating in a matrix that reaches into every IT function.

Build & Lead the Team

• Design and build the Americas Business Partner team from a greenfield starting point — defining the operating model, roles, and ways of working, and hand-picking talent to match updated expectations of what a business partner organization can be in the AI-enabled era.
• Establish a team culture that is proactive, anticipatory, and data-driven — using AI and modern tooling to understand demand and accelerate how IT serves the business.
• Develop business partners who can each own pillar of the regional and domain businesses (HVAC, Fire, and Security, Commercial, Install, and Service, etc).

Partner Across the Americas

• Serve as the primary IT point of contact and trusted advisor for business functions across the entire Americas — inclusive of HVAC, Fire, and Security, and spanning the United States, Canada, and Latin America.
• Build and maintain strong relationships with regional leaders, teams, and subject-matter experts, maintaining regular touchpoints and a current view of the state of the business.
• Translate corporate and regional strategies into IT implications, and translate technology concepts, strategies, and acute events into their business impact — benefit or harm — for each region.
• Participate in cross-prioritization and demand intake with the centralized Data Center function to anticipate how the Data Center operating model manifests in the Americas’ software systems, ensuring regional platforms and roadmaps account for that growth.

Drive Roadmaps, Backlogs & Prioritization

• Build and own Agile-style roadmaps for IT, maintaining continuous backlogs and a clear, evolving set of priorities mapped to regional and corporate objectives.
• Work with business and IT teams to establish and continuously refresh the overarching roadmap for Americas technology as priorities shift.
• Facilitate key trade-off decisions — focusing investment on the highest priority and value, and deprioritizing where required — and drive decisions when alignment is needed.
• Uphold standards that account for cyber, technical debt, and cost as first-class work alongside the delivery of business wants and needs.
• Monitor and report on the progress of regional projects and initiatives, keeping stakeholders informed and aligned.

Lead the Matrix & Lean Transformation

• Bridge the Americas perspective into a matrix across all IT functions — reaching into both the core platforms the Americas relies on and adjacent teams including HR, Finance, Cyber, and Infrastructure — knowing where key IT activity happens and where to bring topics for prioritization, updates, and completion.
• Play a key part in staffing Lean workstreams, problem-solving efforts, and initiatives that refactor and improve Americas processes.
• Engage with and help drive Johnson Controls’ cultural transformation, including the Lean Business System and the Product / Agile evolution — participating, learning, and leading where needed.
• Represent IT to the business and represent the Americas to IT, with deep, credible relationships on both sides.

Required

• Proven experience leading IT business partnership, IT delivery, or a closely related function, with a track record of building or substantially reshaping a team.
• Demonstrated ability to build and lead high-performing teams — including hiring, developing talent, and establishing operating models in ambiguous or greenfield environments.
• Strong understanding of how business strategy translates into technology roadmaps, backlogs, and prioritization in an Agile / Product operating model.
• Exceptional communication skills, verbal and written, with the ability to tailor the message to business, team, and IT audiences.
• Experience operating in a matrixed organization, partnering across functions such as Finance, HR, Cyber, and Infrastructure.
• Ability to balance competing priorities and lead trade-off decisions that account for value, cost, cyber, and technical debt.
• Bachelor’s degree in Information Technology, Business, Engineering, or a related field, or equivalent professional experience.

Preferred

• Experience across the Americas, including exposure to Canada and Latin America, and familiarity with HVAC, Fire, and Security or comparable industrial / building-technology domains.
• Working knowledge of Lean Business System principles and experience leading or staffing Lean workstreams and process-improvement initiatives.
• Familiarity with AI-enabled ways of working and how emerging technology is reshaping IT and business partnership.
• Understanding of Data Center growth and how global needs translate into regional software systems.
• Experience managing IT financials, vendor relationships, and delivery oversight.

• A clearly defined Americas Business Partner team — operating model, roles, and initial hires — stood up from the ground up.
• A living, Agile-style roadmap and continuously maintained backlog that the business recognizes as its own.
• Established, trusted relationships across HVAC, Fire, and Security and across the U.S., Canada, and Latin America.
• A repeatable way of feeding Lean workstreams and process-improvement initiatives with the right people and priorities.
• Clear alignment between Americas software systems and the trajectory of the centralized Data Center function.

HIRING SALARY RANGE: $180,000-$225,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.