Posted:
8/2/2024, 8:05:31 AM
Location(s):
England, United Kingdom ⋅ Maidstone, England, United Kingdom
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics ⋅ Sales & Account Management
Workplace Type:
On-site
About the job ❓
Based: Lenham
Permanent: 37.5 hours a week Monday - Friday
Aliaxis: We make life flow 💧
What does that mean? If you think about it, fluids are needed in every place or process you can imagine - in every home, in every hospital, in every factory, in every farm, in every café… In fact, we rely on fluids everywhere and every day. That’s why Aliaxis are here to help create the safest, most effective, and reliable solutions for sustainable fluid management.
The Opportunity/Role 📢
Reporting to our UK Head of Customer Operations this role is responsible for owning the service relationship with designated key customers by ensuring the successful delivery of the companies service expectations and obligations. Key responsibilities will include:
Work with the Sales team to manage and develop strong customer relationships, and lead regular service reviews with key customers both in-person and online
Liaise with customers to fully understand their requirements, ensuring their demand is fed into the S&OP process and the wider supply chain in order to meet their expectations
Negotiate with customers to agree lead-times and ensure their service requirements can be met safely and in line with our internal capacity, capability, and other customer priorities
Manage the sales order process from enquiry through to order and delivery, including order administration, supply chain progress chasing and external customer liaison
Act as an escalation point across the business for issues which impact on customer service
Actively lead and support service initiatives to involve all departments in understanding their roles and responsibilities in delivering the best possible levels of customer service
Support Sales and Commercial Excellence colleagues by providing guidance on internal processes and best practices to ensure that commitments in new and existing framework contracts are achievable and deliverable
Requirements:
Previous experience of managing relationships with large customers in a B2B environment
Operational knowledge of core supply chain disciplines, particularly relating to planning, warehouse, and logistics
Ability to manage multiple priorities while maintaining standards under pressure
Analytical and able to interrogate reports and assimilate data
Experience and confidence in using Microsoft Office applications, especially Outlook and Excel
Benefits:
🌞25 days holiday (pro rata)
💻 Hybrid working policy - work from home two days a week!
👚 Great discounts on local retailers and restaurants
🙌 Fantastic Health & Wellbeing package including an Employee Assistance Programme and access to My Strength
📝 Pension contribution up to 10%
🦷 Dental and healthcare cash plan
🚲 Cycle to work scheme
😍 Plus many more
Equal Opportunity Employer
At Aliaxis UK, everyone is welcome. We don’t want you to ‘fit our culture’, we want you to help us develop it and celebrate the unique talents of every single one of our colleagues. We’re committed to nurturing a diverse and inclusive workplace where everyone has the same opportunities. We strive to make sure everyone feels like part of our business, where colleagues care about each other and feel empowered. We recognise that for Aliaxis UK to thrive, our colleagues need to thrive too.
We understand that applying for a job can sometimes be a challenge. While we continually work hard to ensure our application process is as straightforward as possible, we're here to support you should you require any reasonable adjustments - after all, we want you to shine! Just let our recruitment team know at the earliest opportunity, who will be happy to help
Website: https://nicoll.fr/
Headquarter Location: Cholet, Pays de la Loire, France
Employee Count: 251-500
Year Founded: 1956
IPO Status: Private
Industries: Building Material ⋅ Construction ⋅ Service Industry