We are looking for a Service Delivery Lead to drive service performance for a defined C&C for Europe in our European centre in Poznan, acting as Team Leader for the  Fixed assets (FA) CoE team. The role requires a strong ability to drive continuous improvement. and troubleshooting issues faced by the team. while keeping Finance Controlling Director and Financial Reporting teams abreast of potential challenges & proposed recommendations. Ultimately delivering best in class C&C processes performance to the Regional GSK businesses balancing cost, quality, customer experience, risk management.

Service Delivery Lead for Fixed assets accounting (FA) key responsibilities will be to:

• People supervision of Reporting Specialist and Junior Reporting Specialists,  recruitment, training, coaching, professional development our team members, control of daily workload, in alignment with GSK Values & Expectations
• Ensure timely and accurate service delivery for FA processes for supported entities performed by the Team at the Hub
• Monitor the day to day delivery of operations, designing, embedding and monitoring Key Performance Indicators (KPIs) ensuring customer issues are identified and promptly resolved and proactively identifying any issues or risks to the service.
• Establishment of lead metrics to proactively identify challenges to come.
• Drive issue resolution, including robust Root Cause Analysis & implementation of agreed action plans
• Drive adoption of standard practices and consistency ways of working in service delivery across the region through GSK policies, tools and processes
• Escalate issues through Global Finance Service (GFS) governance having clearly identify blockers, support required and proposing solutions. Work collaboratively across different processes in closing escalation.
• Ensure effectively controls and regulatory compliance are met through applicable policies, procedures and processes
• Drive standardization and continuous improvement
• Support Global Process Owner (GPO) with projects, and processes automation

Why you?

Basic Qualifications:

• Accounting degree / qualification (ACA, ACCA or equivalent)
• Working knowledge of IFRS
• Knowledge of SAP and FA module
• Proven experience of Team Management (2-3 years’ experience minimum)
• Ability to comprehend financial data in a relevant & concise way, e.g presenting monthly results, reviewing variances, analysing balance sheet
• Experience of working in a Shared Service Environment
• Experience of working in a Control / SOX environment a must
• Previous experience of SAP or ERP system required
• Previous experience of Financial Reporting and / or Audit Firm
• Fluency in English
• Actively seek to improve the status quo
• Ability to identify & resolve issues, regardless of organisational boundaries
• Effective communication skills and ability to interact with & influence providers and customers remotely
• Disciplined, robust organisation skills, ability to plan and manage workload to ensure all key deadlines are met
• Ability to work in culturally diverse teams and reconcile cultural differences

Why GSK?

How you will be rewarded:

• We are a high performing talented team who support our businesses in making the right decisions and driving GSK Finance towards best-in-class
• Career with purpose - whatever it is you’re doing, you’ll be sharing our mission to improve the quality of human life, by enabling people to do more, feel better and live longer
• Possibility of developing within the role and company’s structure
• Additional benefits (bonus plan, medical care, life insurance, pension scheme, sports card, recreation allowance, social fund)
• CIMA/ACCA qualification support (Approved Employer)
• Access to newest technologies and solutions
• 60% remote work available based on the agreement with Line Manager
• Integration events
• Career at one of the leading global healthcare companies
• Supportive & friendly working environment
• Corporate culture based on our values: patient focus, integrity, respect and transparency

Inclusion & Diversity at GSK:

Inclusion and diversity at GSK are key for our success.

If you need any adjustments in the recruitment process due to health reasons, please get in touch with our Recruitment Team ([email protected]) to further discuss this today.

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Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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