Who we are?

Welcome to Welltech – a global leader in Health & Fitness mobile applications. With over 200 million installs and a suite of six innovative apps, we're dedicated to enhancing the health and well-being of millions worldwide. Over the past six years, our diverse and passionate team of over 600 professionals has been driving this mission forward. From intuitive nutrition trackers to groundbreaking fitness solutions, we empower individuals on their transformative journey toward optimal health and happiness.

We are looking for a skilled and enthusiastic IT Support Specialist to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.

Key Responsibilities:

• Provide timely and effective technical support to employees via phone, email, and our ticketing system.

• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).

• Resolve technical problems with various web services, including Slack and Asana.

• Prepare and configure new employee workstations, including hardware setup and software installation.

• Maintain detailed records of user requests and resolutions in the ticketing system (FreshService ITSM - a plus).

• Escalate complex issues to senior IT staff when necessary.

• Develop and maintain comprehensive technical documentation, such as user manuals and system configurations.

• Deliver user training and guidance on Google Workspace and MacOS applications.

• Collaborate with the IT team to identify and implement system improvements and upgrades.
  

Required skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum of 2 years of experience in a technical support role with a focus on Google Workspace and MacOS.

• Strong technical skills and experience with:

  • Google Workspace administration

  • Okta administration

  • MacOS and Mobile Device Management (MDM)

  • Troubleshooting web services (Slack, Asana)

  • Remote support tools and ticketing systems

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.

• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

Will be a Plus:

• Experience with Jamf solution

• Experience with FreshService ITSM

• Experience with an Asset Management tool

• Experience with Jira
  

Candidate journey: ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager

Why You'll Love Working at Welltech:

• Competitive Salary & Benefits: Your skills and experience are highly valued in our compensation package.

• Inclusive Culture: We foster a supportive and engaging environment where everyone feels supported and inspired.

• Growth & Flexibility: We offer opportunities for career advancement, flexible work arrangements, and a healthy work-life balance.

• Innovation & Creativity: We encourage initiative and innovation, giving you the autonomy to drive positive change and shape the future of health and wellness.