FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Policy Owner Servicing Manager is a key member who playing an indispensable role. You'll have a chance to create a positive, balanced impact all channels by encouraging significant collaboration with customers, partner, and other individuals involved. Your involvement will directly aid our mission of helping people live Healthier, Longer, Better Lives.

• Ensure risk and compliance align business procedures.
• Manager the headcounts and provide ongoing mentor.
• Conduct performance management, efficient and prompt deliver positive impactful evaluations to encourage and improve team member.
• Improve team capability and develop more champion.
• Ensure the training and accreditation are conducted with outstanding quality.
• Conduct resource planning efficiently based on the volume of workload.
• Timely manage BAU activities of IL and GL sectors.
• Ensure quality assurance (QA validation and Breach critical issue) to the whole service touch point.
• Ensure system and process improvement through UR development to support for future Client need or request.
• Improve payment experience through working with cross function and various business partner.
• Projects delivery with other cross functions to provide the better process and outstanding service experience to both internal and external Client.
• Timely support and develop the implementation of business projects.
• Policy administrative to dedicated support policy conservation program and other potential program require by the business.
• Coordinate and collaborate with cross-functions to assure tasks done within SLAs.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.