Client Success Consultant (Work Remotely From Any State in the U.S.)

Posted:
8/26/2024, 5:39:30 AM

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Consulting ⋅ Sales & Account Management

Workplace Type:
Remote

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

At Businessolver you have opportunities for individual development through our common language:  Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule. 

Generate, educate, and foster opportunities from prospect to client in order to grow Businessolver’s market share.

The Gig: 

  • Deeply understand our customers’ business objectives and become a trusted/frequent advisor, conducting regular meetings with clients to ensure alignment and review strategic objectives. 
  • Execute a consultative sales strategy. Creating value for our clients. Ensure system optimization, usage of services, and client awareness of new services or process that would benefit client,  
  • Manage book of business and consult on opportunities through our renewal and up/cross sell life cycle. 
  • Responsible for client relationship at the Director and above level (where decisions are made) 
  • Define and execute against renewal and up-sell strategy, focusing on selling with a retention focus to existing clients. 
  • Assist with best practice identification to consult client on alternatives. 
  • Engage in ongoing educational opportunities on product releases, updates and system functionality. 
  • Educate, discuss, and collaborate with clients on relevant industry updates and legal changes. 
  • Determine how to define, drive, and demonstrate the value (ROI) delivered by Businessolver. 
  • Drive collaboration across business units, roles, and business processes to balance value for our clients and for BSC. 
  • Create and review strategic client engagement plans, incorporating key team members, business units, and thoughtful recommendations for partnership advancements. 
  • Ensure smart hand-off on new services to client delivery teams. 

What you need to make the cut: 

  • 10+ years progressive experience working with clients, brokers and carriers in the Benefit Administration sales and client success 
  • Bachelor’s degree preferred 
  • Experience with Employee/Health and Welfare Benefits, Web based Benefit Technology, Human Resources, or Health Care 
  • Experience working with employer groups size of 10,000 lives + 
  • If supporting our reseller, association and trust group, experience with pooled groups a must. 
  • GBA, CEBS, PHR Designations preferred 
  • Proven track record of retaining, growing and renewing client partnerships. 
  • Eager to achieve and exceed a sales quota. 
  • Ability to analyze and present data in a meaningful way that is pertinent to client’s goals. 
  • Proven ability to create, engage and maintain strong relationships as you interact with current and prospective clients in a way that projects the Businessolver brand experience 
  • Ability to be extremely flexible – comfort and experience in jumping back and forth between client meetings, calls, analyzing client’s needs, working with our internal staff to resolve issues, and handling anything else that comes up in a day 
  • Influence others consistently 
  • Proven ability to develop and deliver presentations 
  • Strong interpersonal and communication skills 
  • Proven ability to execute sales discovery 
  • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients 
  • Desire to learn about the newest cutting-edge technology and passion for continuous learning 

The expected total compensation for this role, with on-target earnings (OTE), is up to $300K per year, with the ability to over-achieve on quota. The base pay range for this position is 120,500K to 180,500K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

Other Compensation:  If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ 

The Businessolver Way…

Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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