Job Details:

POSITION:

Reporting to Project Management Team Leader with responsibility for the day-to-day management of customer projects to ensure that our project delivery approach remains customer focused and ensures alignment to the overall culture and goals of the company.

The Project Manager is responsible for overseeing the full implementation of new orders and upgrades to ensure they run on time and to budget.

JOB RESPONSIBILITIES:

• Deliver exceptional Professional Services through effective operational service management
• Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times
• Establish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations
• Working with Project Management Team Leader, understand and contribute as required to the Professional Services ratio within the Jonas business model, assist as required with forecasting and driving revenue recognition
• Contribute as required by Project Management Team Leader, to relevant weekly/monthly reports on the activities of the Professional Services team
• Deliver responsive implementations of our products in a timely manner
• Maintain an awareness of customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires
• Set and work towards agreed installation satisfaction targets with customers
• Regularly attend User Groups and other customer-facing events across the UK as required
• Contribute to the Professional Services standard across the business to embed a culture of continuous improvement
• Maintain an awareness of performance indicators which are implemented, regularly monitored, continually improved and reported to the management team.

JOB QUALIFICATIONS:

• General knowledge of common MIS interfaces (SIMS, SEEMIS, Arbor)
• Project coordination / management qualifications (e.g. PRINCE2) would be advantageous
• General Microsoft office knowledge
• Can perform remote works independently and assist colleagues in more complex remote works
• Can manage and deliver concurrently running projects to the highest standards
• Good administrative skills

Your Personal Characteristics will include:

• A Motivator with a record of meeting goals and objectives, committed to driving results both individually and as part of a team
• The energy and passion for delivering exceptional customer service
• Remain approachable, calm and clear when under pressure
• Excellent organisational skills, pay meticulous attention to detail and be able to organize and influence others in similar ways
• Proven ability to effectively prioritise and resolve complex client concerns and issues
• Excellent, effective and clear written and oral communication skills with customers, partners and colleagues
• Ability to build relationships in order to obtain results
• An appreciation and empathy for non-technical customers in a fast paced, consumer-facing environment
• Strong team player able to work both hands on and hands off.

Job Goals / Metrics *  (*Targets are subject to change in line with business objectives, any changes will be communicated)

• Drive to generate a personal PS ratio of 2:1
• Work toward achieving monthly target set by department
• Implement post-installation surveys and take appropriate action to improve

                                                                                                   

Business Unit

CRB Cunninghams

                                                                                                  

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

                                                                                                   

Worker Type:

Regular

                                                                                               

Company Site:

http://www.crbcunninghams.co.uk

                                                                                                   

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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