At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Dow's Integrated Supply Chain & Improve & Scale Digital Solutions team delivers value to the company, our businesses, our customers, and our employees by defining, enabling, and supporting processes and system capability needed by our businesses. We are looking for a Business Process Specialist located in Mumbai, India. In this role, you will execute against strategy and collaborate with global and regional peers to deliver optimal solutions that our supply chain operations will utilize to run our business. You will collect and understand work process and system requirements from our stakeholders and assist in defining and delivering solutions in alignment with our design principles. As a subject matter expert, you will be responsible for providing deep functional and user expertise for work processes, systems (including SAP, Microsoft Dynamics, OM Partners, Oracle Transportation Management, etc.), technologies, applications, and other products aligned with and/or utilized by Customer Service, Business Planning, Logistics, and Site Logistics. You will be responsible for ensuring adherence to compliance and regulatory requirements. Additionally, you will assist in developing and delivering training, as well as provide everyday support to our run-the-business operations, with a continuous improvement mindset to further enhance our strategic solutions and drive business results for Dow. You will work under the functional guidance of Global Business Process Leaders and Experts. You will collaborate with Business Process Teams both within and outside of ISC and have a close connection with counterparts within the Information Systems organization.

Responsibilities

• As part of a Business Process Capability team, accountable to possess in-depth understanding and knowledge of the work process, systems, technologies, applications, data and metrics.

• Supports the Business Process Capability team in resolving issues, explaining functionality, gathering work process requirements, and ensuring work process knowledge transfer.

• Interfaces with peer organizations representing adjacent processes in support of corporate initiatives and projects which may include requirements gathering, evaluation, testing set up and execution, data migration and quality, and implementation.

• Develop and deliver training, facilitate mentoring, knowledge transfer and coaching across various levels of support model

• Monitors consistency and performance between promised and delivered value to our customers.

• Identifies gaps in global capabilities driven from external best practices and new emerging technologies.

Qualifications

• A minimum of a Bachelor's degree is required.

• A minimum of 3 years relevant experience in Supply chain, Customer Service, Improvement roles

• Bachelor’s degree in Engineering or Science

• Strong affinity for collaborating for superior results, delivering innovative solutions, leading courageously and generating customer value

• Advanced Excel, Power BI, PowerPoint skills and experience working with large data from multiple sources.

• Proficiency in Data Visualization tools & techniques.

Preferred Skills

• Digital mindset. critical thinking and collaborative nature

• Disciplined and strong process, system and Project management skills

• Strong verbal and written communication skills  to communicate with the wider audience

• Training Delivery skills/Experience

Additional notes

• To support global operations, the ability to support alternate time zones required (North America, EMEAI, LAA and APAC)

• Relocation support is not provided for this role

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.