We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for reviewing and dispatching international departures for certain international airline accounts.

Main Duties and Responsibilities:

• Reviews and checks to ensure the right menus will be boarded on each flight.
• Counts and reviews the meal count to ensure accuracy with final dispatch counts.
• Ensures all support items and equipment is packed according to airline specification for each flight.
• Reviews and ensures all customer requirements are followed and maintained at the highest level.
• Ensures compliance with Quality Assurance, HACCP, documented airline requirements, and company procedures related to assigned flights.
• Participates in flight deliveries to the ramp to assist cabin crew for flights as assigned, ensuring all items boarded per specification. This position is the last link between the company and the customer.
• Provides feedback to Unit management on any problems related to the flight.
• Completes associated IFBL as assigned.
• Acts as a direct support and liaison with airline account management team.

Qualifications

Education:

• Associates degree or degree from a 4 year university or college preferred.
• High School Diploma or GED required.

Work Experience:

• Minimum of 1 year of experience in customer service or a related field.
• Minimum of 2 years of food production or preparation experience required.
• Minimum of 1 year of quality assurance or quality control experience preferred.
• Experience working in the airline catering of food service industry highly preferred.

Technical Skills: (Certification, Licenses and Registration)

• Valid Driver License required
• ServSafe Certified preferred
• Ability to obtain Customs Seal for Port Authority Airport Identification Card.
• Strong customer service skills, dedication to excellence, and strong work ethic.
• Strong organizational, analytical, and communication skills required.
• Excellent time management and attention to detail skills required.
• Strong problem solving skills and ability to handle multiple tasks.
• Proficiency with MS Excel, Word, Outlook, and PowerPoint

Language / Communication Skills:

• Excellent written and oral communication skills.
• Ability to communicate well with both internal and external customers.
• Ability to read, write, and speak English required; bi-lingual Spanish preferred.

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: None

Exemption Classification: Non-Exempt

Internal Relationships: Unit employees

External Relationships: customers

Work Environment / Requirements of the Job:

• Employee will be required to work extended periods of time in chilled work environment and external weather conditions.
• Regularly stands, walks, bends, lifts, and moves frequently during shift
• There may be physical discomfort due to temperature and noise on the AOA and aircraft
• Ability to lift, push, pull or maneuver 15-25 lbs. 

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Varies on unit: “GM”, “Mgr, Ops”, “Sr Mgr, Ops”, or “BU Leader”

Dotted Line Manager (Title, if applicable):  n/a

Number of Direct Reports: n/a

Number of Dotted Line Reports: n/a

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

11/01/2024

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!