ASM Global, the leader in privately managed public assembly facilities, is recruiting part-time associates for the Guest Services department at Truist Arena in Highland Heights, KY for the 2023-2024 season.  Our business is event based and our labor needs vary widely from week to week and event to event.  For this reason, all of our part-time positions are “as needed” and we cannot offer employees consistent schedules or a guaranteed number of hours per week.

POSITION SUMMARY:

• Greet all patrons to the facility while keeping guests moving at all times.
• Ensure all guests have tickets, scan tickets and/or keep a count of arriving guests.
• Provide guests with directions to their ticketed seat and other areas of the arena as needed.
• Confirm guests are sitting in the section per their ticket.
• Deny entrance to guests attempting to enter the facility without proper credentials or ticket.
• Check that assigned area is clean and presentable prior to doors opening, keep all walkway and aisles clear during event.
• Recognize potential guest and safety issues, report incidents and concerns to supervisor.
• Provide the guest with the best possible service – listen to all issues/concerns and requests for assistance.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Deal tactfully, helpfully and professionally with the public to provide event information and answer questions.
• Dependably work flexible hours including days, evenings, weekends and/or holidays.
• Prioritize and handle multiple tasks simultaneously.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Excellent organization and communication skills.
• Professional presentation, appearance and work ethic.
• Work with limited supervision and as a team member in a fast paced environment.
• Stand for extended periods and navigate arena as needed to assist guests and colleagues.

Education and/or Experience

• High School diploma or G.E.D. required
• Prior customer service experience preferred
• Prior experience in a stadium or arena in a guest service or security role preferred but not required

Computer Skills:

To perform this job successfully, an individual should have some computer and/or smart phone knowledge.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.