Position Overview:

The Business Operations Analyst will play a critical role in driving operational excellence and strategic initiatives within the team. This role requires a blend of strategic thinking, operational expertise, and leadership skills to support the Chief Operating Officer (COO) of Payments’ Service Operations in executing the team’s vision and goals.

Key Responsibilities:

• Collaborate with Payments and Service Operations senior leadership to oversee the development and implementation of the strategic roadmap for the Payments Service Operations team.

• Lead and oversee key projects at the direction of the Service Operations leadership ensuring timely delivery and alignment with strategic objectives.

• Drive additional initiatives to enhance operational efficiency, improve service delivery, and optimize processes within the operations.

• Serve as a key point of contact for the COO & Service Operations leadership team to internal stakeholders, facilitating clear and effective communication across the organization.

• Assist the COO in daily operations, decision-making, and execution of strategic plans, meetings, agendas, etc.

• Continuously validate and monitor key performance indicators (KPIs) to track the team’s progress and success, providing regular reports and cross functional insights to leadership

• Build and maintain strong relationships with key stakeholders throughout Payments, ensuring alignment and collaboration across the organization.

• Act as a point of escalation for critical issues, providing strategic solutions and ensuring swift resolution for service delivery

Required Qualifications:

• At least 5+ years’ experience in Operations and/or managing technical projects. Broad business experience driving execution and adoption of key strategic programs across large teams.

• Ability to think and act creatively, championing and promoting new ideas that contribute to the aims of the organization and the department.

• Strong understanding of data governance, analytics methodologies, and AI technologies.

• Exceptional project management skills, with a demonstrated track record of successfully leading and executing complex cross-functional initiatives.

• Ability to work in a flexible manner in line with the organization’s corporate objectives and role and to be willing to undertake other duties as reasonably requested.

• Excellent interpersonal, communication, and presentation skills, with the ability to engage and influence stakeholders at all levels.

• Strategic thinking and problem-solving abilities, with a focus on driving results and continuous improvement.

Preferred Qualifications:

• Bachelor's Degree in Data Science, Computer Science, Business Administration, or a related field.

• CAPM or PMP certification.

• 1-2 years of work experience at a top strategy consulting firm.

• Experience in change management and organizational transformation is a plus.

• Proficiency in relevant software and analytics tools.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected]   

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